The Email section allows you to create and manage your property communication via email with your customers. Create or edit templates, schedule automatic emails and more.
Access Email
- In your Account menu, go to the Settings Page and click on the Email section
- Click on the required email tab(s)
Learn more about the Email section in Cloudbeds PMS
Email Tabs
The Email section includes the following tabs to help you with your daily operations and guest communication. Learn more by clicking on the links below.
- Templates: Manage your Email templates based on your requirements.
- Email Scheduling: Schedule your emails to be triggered depending on your preferred criteria.
- Delivery Log: Keep track of your property's email history.
- Guest Opt-in: Customize the text that will appear when your guests opt in for Marketing Emails.
| Email tabs | Complete guides |
|---|---|
| Templates | Email Templates and Create, edit, enable, or disable custom email templates |
| Email Scheduling | Email Scheduling |
| Delivery Log | Email Delivery Log |
| Guest Opt-in | Guest Opt-in |
Questions? Visit our Email FAQs and troubleshooting guide.
Comments
Please can you include a list and description of the [merge] tags available within custom email templates?
Most are self-explanatory however as the reservation [table] tag still does not work within custom templates, some tags such as [room number] and [room type] are still singular...
For example how would we include [merge] information for reservations with multiple rooms under the same booking?
Hello, Oli Clifford!
Thank you so much for reaching out.
In this case, I can kindly suggest you reach out to our Support Team so they can take a closer look at your particular case based on your requirements, and assist you accordingly.
Kind regards!
Hi Juss,
Thanks for your reply,
We spoke with Support this week and just awaiting on a response on this!
Just in case it helps other users though - we've identified that [Room Type] does in fact list multiple room types within a booking, which is a good thing. E.g Family Suite (x1), Double Room with Ensuite (x1)
However when dealing with bookings with multiple rooms and different arrival/departure times within a single reservation, the [merge] tags still appear to fall a little short.
For example the [nights] tag will not include information on multiple rooms within a booking.
Also the [start date] and [end date] tags will default to the earliest and latest dates within the reservation.
For example if a guest booked:
1 x Double room from 02/12 =>03/12 ( 1 night )
1 x Family Room from 02/12=>05/12 ( 3 nights )
The data pulled in the email template sent out to guests using the [merge] tags would be:
[start date] = 02/12
[end date] = 05/12
[nights] = 3
The tags wouldn't list, or differentiate between the different check-out dates or total nights stayed.
Which currently renders the custom templates a little redundant for 'Reservation Confirmation' or 'Folio Receipt' for most properties I would think?
Certainly without access to the [table] tag in custom templates.
Anyway hope this helps!
Hi, Oli Clifford!
It's always nice to hear from you! Thank you for your prompt reply 💙
This feedback is very well-detailed; we appreciate that you have taken the time to add all this useful information. Thank you very much!
I understand the specific requirement for this feedback. Based on your comment, I have already created a new idea on your behalf in the Cloudbeds Community so other members can see it, add comments, and vote for it. Please feel free to check it out by clicking here!
I am also forwarding this information to our Product team for review.
Thanks again for your contribution!
Please sign in to leave a comment.