How to Enable or Disable the Full Payment Requirement feature

Mariia Korostashevych

Updated July 02, 2025 14:17

This article will show you how to enable/disable the Full Payment Requirement feature in Cloudbeds PMS.

You will learn how to adjust these settings to check-in a guest which reservation has a remaining balance.

Background

The Require the full payment amount feature allows you to select whether you would like the reservation to be paid for in full prior to check-in.

If you have this feature enabled, and users try to check in a guest who still owes money (has a balance due), they will see the following warning message:

Enable or Disable the Full Payment Requirement

Step 1 - Access the General System Settings

Account
Settings
System
Preferences
Click the toggle to enable or disable the Require the full payment amount of the reservation to be collected prior to check-in feature
Save

Enabling the toggle will prohibit you from being able to check in reservations until the full amount of the reservation has been paid.

Step 2 - Proceed with the guest's check-in

After the user receives the warning, they will need to add the remaining amount of the reservation to zero-out the balance due and proceed with the check-in.

Check out the following article to learn How to Add / Post Payment to Reservation as a Record (Without Using Payment Gateway Processing).

Authorize another user to enable or disable the Full Payment Requirement feature

Access the Users tab
Roles
Click to Edit the user's role
Enable user's role to edit the Hotel Policies. Once it is done, the user will be able to access the General System Settings tab and enable/disable the feature accordingly.
Save