The Live Chat powered by the Whistle for Cloudbeds platform will boost guest experience by integrating our Chatbot with your website and booking engine for seamless engagement.
The Live Chat uses powerful AI to answer commonly asked questions, reducing staff workload. It also guides guests toward making direct reservations with a deep booking engine integration.
- You can enable this feature on your Cloudbeds PMS account. Reach out to our support for more information.
- This feature is already included in all Whistle for Cloudbeds packages.
Live Chat - Benefits
- Drive Direct Bookings: Keep prospective guests on your website, enabling them to search for information and complete reservations seamlessly within the chat window. Maximize website conversion rates and increase revenue by offering a frictionless booking experience.
- Increase Guest Engagement: Foster pre-arrival and in-stay connections by responding instantly to guests, even outside of regular business hours. Collect valuable prospective guest data and record conversations, ensuring personalized and timely interactions that enhance guest satisfaction.
- Streamline Operations: Empower guests to communicate with your staff directly from your website, reducing front desk phone calls and emails. Automated responses to frequently asked questions minimize staff workload and enable efficient internal operations.
- AI-powered Booking Engine integration. Automated room availability display in chat.
- AI-powered responses with over 200 automated responses.
- Collect customer information - customer email is captured, and conversations are saved.
- Multilingual capabilities - customers can ask questions in 133 languages with auto-translation capabilities. Live chat is configurable on the property’s side in 12 languages.
What will you find in the Live Chat?
The Live Chat is powered by Whistle for Cloudbeds platform, and you will have access to the following:
- Live Chat functionality with unlimited Chatbot Automations.
- Automations - set up automatic replies
- Company - customize the looks of your chatbot, manage your users, and configure your message templates.
- Me Profile - update your personal information and configure your notification preferences.
Live chat
Automations
Automated messaging automatically delivers a message to multiple guests based on the arrival and departure dates of the reservations tab.
Check the following articles for more information on how to manage the features available in the Live Chat:
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