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Integrate the Live Chat to your Cloudbeds Booking Engine

Lorena Pamplona
Updated

You can install the Live Chat Plugin to your Cloudbeds Booking Engine to allow guests to reach out to your property directly on the website.

If you use Cloudbeds Websites services, reach out to our support to integrate Live Chat with your Booking Engine.

Integrate the Live Chat to Cloudbeds Booking Engine

Step 1 - Add your Cloudbeds Booking Engine to your Live Chat Domains

In Cloudbeds Guest Experience,

  1. Go to the Live Chat page
  2. Open Settings
  3. In the Installation page, under Website Domains, add the following links:
  4. Under Plugin HTML, copy the HTML Code (code snippet)

Step 2 - Add the Live Chat Plugin to your Cloudbeds Booking Engine

In Cloudbeds PMS,

  1. Go to the Settings Settings.pngpage
  2. Open Customize Booking Engine under Booking Engine settings.
  3. Under the Javascript field, paste the HTML Code
  4. Save

The Live Chat Plugin will be available on your Cloudbeds Booking Engine reservation page as the example below:

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Comments

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  • Avatar
    Juliana Hahnen

    Whistle is only giving me a HTML plugin - this does not work in the Custom Meta Tags box under Customize Booking Engine. When I add this HTML plugin into JavaScript, it does not add the chat plugin to my booking engine. Any help would be appreciated. 

    0
  • Avatar
    Juss Reyes

    Hello, Juliana Hahnen, 

    We have already escalated your request so that our dedicated Support Team can take a closer look at this request for you. 

    Have a great day!

    0

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