Cloudbeds uses Multi-Factor Authentication (MFA) to provide an industry-leading layer of security for your account. This ensures that even if your password is compromised, your property data remains protected.
Modernizing Your Security
To provide stronger protection against unauthorized access, SMS and email verification are being replaced by more secure, modern methods. Using an authentication app or a hardware key is significantly safer than SMS, as these methods cannot be intercepted via "SIM swapping" or email hacking.
Which Method Should You Choose Next?
After you reset your MFA, you will be asked to choose a new method. Here are our recommendations:
| Goal | Recommended Method | Why Choose It? |
| Fastest & Easiest | Apple or Google Login | Best for those who already use Gmail or an iPhone. "Set it and forget it." |
| Maximum Security | Passkeys | The "Gold Standard." Uses your device's fingerprint or face scan for instant, un-hackable access. |
| No Smartphone | Security Key or Desktop Auth | Use a USB device (like a YubiKey) or your computer's built-in Windows Hello/Touch ID. |
| Traditional | Okta Verify / Google Authenticator | Best if you prefer using a mobile app to generate or "tap" a code. |
How to reset for your user
- Account
- My Profile
- Reset Multi-Factor Authentication
- Reset
You will be logged out automatically. When you log back in (using your email and password), you will be prompted to set up your new, preferred MFA method.
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Enter your username or e-mail
- Password
- Now set up the preferred MFA method
Follow the instructions from this article to set it up: Okta Verify - How to set up or Alternative MFA Methods - How to Set up
How a Property owner can reset for other users
- Account
- Settings
- Users
- Click three dots near the user
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Select to Reset MFA status
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This action will trigger the user to reset their MFA method next time they log into the system.
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Comments
The screen shots in these instructions don't match what we see in our system when we click on the 3 dots, so the instructions are not helpful:
And there's also no 'MFA Status' column in our system:
Hello, Frank Grasic,
We truly appreciate your feedback, including the system screenshots. We have already forwarded it to our dedicated team to review it and correct the applicable content.
Thank you!
It's been more than 1 and a half months since this discrepancy was highlighted. Any idea how long we have to wait before either the documentation is updated, or our system will match what is being show in this documentation?
Or can someone simply explain to us how we can reset multi-factor authentication for our users?
Frank
Hello, Frank Grasic,
Thank you so much for your patience 🙏🏼 We truly apologize for the frustration here.
We’ve recently updated that article as per your last suggestion. However, we would like to make sure it’s 100% accurate for you. Could you please let us know which specific part still doesn't match your system? Your feedback is incredibly valuable in helping us catch those details.
For further assistance with resetting multi-factor authentication, please reach out to our Support Team directly so they can assist you as soon as possible.
Thank you!
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