FACT is a management solution for properties located in Portugal only, certified by the tax authority, which allows you to issue invoices.
If you are facing error messages, check a few solutions below. Feel free to also visit the following article: FACT - Frequently Asked Questions
Troubleshooting - Error Messages
If you attempted to issue an invoice and are seeing the error message below, it means that a draft was manually created within the FACT account.
Solution: You need to remove drafts directly from your FACT account and issue through myfrontdesk by following the steps above.
This error message is caused by unmapped taxes or when VAT is not associated with the correct invoice.
Confirm if all your taxes were mapped correctly:
- Access FACT Integrations tab on your myfrontdesk account
- Make sure that all taxes within myfrontdesk are mapped with your FACT taxes
Save and try again.
VAT is not associated with the correct invoice
This error message can also occur when the VAT is not associated with the correct invoice.
If you are using Split Folio, make sure the right Tax is linked to the right Folio. Check the following example:
On the taxes and fees settings:
- Items & Services is linked to IVA23, IVA13
- The room rate is linked with tax IVA6
In each folio, you can see that room rates were linked to IVA6
And Itens & Services were linked to IVA23 and IVA13
If it's still not working, please reach out to our support team.