There are two overbooking options in myfrontdesk:
- Allow additional bookings when property is at full occupancy in General System Settings
- Allow Overbookings (Not Recommended For Most Properties) on Availability Matrix
This article will walk you through the difference between these two options. We will show how having them on or off affects the system behaviour.
1. General System Settings - Allow additional bookings when property is at full occupancy
1.1 If this feature is OFF
If there is over 100% occupancy - overbooking in a particular room type - Double Room (1), but there is still availability in other rooms Single room (2), Mixed dorm (3) the following will happen:
a) The calendar will show real numbers (remaining inventory and overbookings)
b) Cloudbeds will send "0" for ALL ROOM TYPES to myallocator Channel Manager and all connected channels.
c) It will be impossible to make a booking via mybookings or on the calendar (even though the other room types(2), (3) will show availability)
Please note that it is true for all Reservation Sources apart from Third Party Sources - this option always allows overbookings to be created
1.2 If this feature is ON
a) The rooms that still have availability - in our example Single room (2) and Mixed room (3) - will still be sold on the connected channels and in mybookings
b) It will be possible to create new reservations via Create New Reservation on the Calendar
2. Availability Matrix - Allow Overbookings (Not Recommended For Most Properties)
If you turn on this option and increase the number of rooms which can be sold and if it is more than your actual availability, this can cause overbookings. If you want to prevent such overbookings, please keep this feature turned off.
2.1 If this feature is ON
The overbookings will only happen if the number of Amount Allotted For Sale is increased to a higher number than Remaining Inventory
The higher inventory number will be sent to mybookings and myallocator (channels). You will also be allowed to create new reservations via Create New Reservation on the Calendar
Please note that on the Сalendar, you will still see the real (remaining) availability.