How to Connect Toast

Toast allows to manage all on-prem and off-prem order sources in one system. Use restaurant-grade hardware that’s 3x faster than competitors. You can also integrate your FOH and BOH to reduce ticket times by up to 40%.

What's new?

• Detailed line-item transaction posting to reservation folios
• Full Revenue Sync (FRS) – post all Toast checks to a Cloudbeds house account
• Post charges to house accounts and group/event folios directly from Toast
• Support for properties with more than 100 rooms
• Many-to-many restaurant-to-property mapping
• Enhanced settings page with troubleshooting tools

Connection Steps

The integration has to be initiated from both sides in order to connect Toast and Cloudbeds. First, follow the steps below in Toast App:

1. Log in to the website version
2. Integrations

3. Browse and purchase integrations

4. Find Cloudbeds and click Add Now.

5. Select Locations
6. Confirm

7. Please ensure that under Location ID you populate the correct Cloudbeds property ID.
8. Apply

Please ensure that the payment option linked to Cloudbeds is named Room Charge, otherwise the connection will show within Cloudbeds with status Not completed Set up on Toast side:

1. Access Payment Options
2. Make sure you have Room Charge configured here
3. Here is it's set up example

Once the above steps are completed, please proceed with the following steps in your Cloudbeds PMS account: How to connect an app to Cloudbeds PMS

Once the Toast app is connected - log in with your Toast credentials to authorize the connection.

Note❗ The list of restaurants available for mapping is determined by the specific user who performs this login.

Configure General Settings

Once connected, navigate to the Settings page within the Toast app in Cloudbeds to configure the following new features:
Apps&Marketplace ->Connected Apps->Toast->Settings

• Detailed Mode: 
  On: Every item on a Toast check (modifiers, taxes, discounts) will appear as a separate line item on the Cloudbeds folio. This provides maximum transparency for guest billing.
  Off: Toast checks will post as a single "lump sum" line item (Legacy mode).

• Full Revenue Sync (FRS): This feature allows you to sync all closed Toast checks (not just room charges) to Cloudbeds for unified reporting.

  • Requirement: Detailed Mode must be enabled to use FRS.

  • Destination: You must select a House Account to receive this revenue

Mapping Restaurants to Properties (Many-to-Many)

The integration now supports complex mapping for groups with multiple restaurants and hotels.

• Restaurant GUIDs: On the left side of the settings page, you will see the unique Toast-assigned ID (GUID) for each restaurant. This is used for verification and troubleshooting.

• Property Mapping: On the right side, select the Cloudbeds property that should receive charges from the corresponding Toast restaurant.

  • Multiple Restaurants to One Property: Simply select the same property ID for each restaurant.

  • One Restaurant to Multiple Properties: This requires Tender Types to be configured in Toast first. Coordinate with your Toast representative to set up unique tenders for each property. Once done, you can map each specific tender to a different Cloudbeds property in this settings menu.

    

Advanced Tools & Troubleshooting

We have introduced new tools to ensure the health of your data sync:

• Refresh / Force Sync: If transactions are delayed or mapping changes aren't reflecting, use the Refresh button to trigger an immediate manual sync between the two systems.

• House Account Search Access: For your Toast POS to see House Accounts during a room charge search, your API scope must be updated. If House Accounts do not appear in the search results on your POS, please contact Cloudbeds Support to enable the "House Account Access" scope for your property.

Gemini said

Follow this guide if you need to disconnect the app:
How to disconnect an app from Cloudbeds PMS