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Connect Hopper to Cloudbeds PMS

Lorena Pamplona
Updated

With over 100 million downloads, Hopper is the world's fastest-growing travel app, focused on helping customers save money and travel better. By leveraging massive amounts of data and machine learning, Hopper has created several unique FinTech solutions addressing everything from pricing volatility to trip disruptions. Through its B2B initiative, Hopper Technology Solutions, the company is syndicating its travel fintech products and inventory, providing travel companies with a differentiated consumer experience and offering.

 Things you should know before you get started:

  • Hopper integration allows you to create a new Hopper property from Cloudbeds PMS.
  • If you are already listed in Hopper, you do not need to create a new Hopper account/listings in their extranet. Follow this guide below and the channel will link your existing account afterwards.
  • Check the FAQ section before connecting to learn more information about the features supported and further details.

 This guide is for connecting the Hopper channel and doesn't apply to Hopper Homes, which offers only an iCal connection and is available exclusively in the United States. To connect to Hopper Homes, you must import your listings from Airbnb and sync calendars via iCal to Cloudbeds.

Learn more: Connect calendar channels to Cloudbeds PMS.

How to connect Hopper to Cloudbeds PMS

Step 1 - Getting Started 

If you don't have an account with Hopper yet 

  1. Reach out to Hopper to sign a contract at hotelpartnerships@hopper.com.
  2. After the contract is ready, create a Hopper account through Cloudbeds PMS. Click Begin Setup as shown below and proceed to Step 2.

Begin Hopper setup in Cloudbeds PMS 

If you already have an account with Hopper 

  • You need to set up a Hopper account through Cloudbeds PMS. Click Begin Setup and follow the subsequent instructions. Once the setup is complete, proceed with the following steps.
  • Contact your Hopper account manager.
  • Inform them of your intention to connect Hopper via Cloudbeds.
  • If you don't have a designated Hopper contact, email hotelpartnerships@hopper.com.

Step 2 - Create your Hopper account through Cloudbeds PMS 

  1. General Property Details - Currency (Cloudbeds default currency).

Hopper general property details 

  1. Property Information - Property Information is pre-populated from your property profile.
  2. Per Person Pricing.

Hopper property information and per person pricing 

  1. Property Location is also pre-populated from the property profile. After pressing the Continue button to proceed to the next step, a new modal is displayed notifying the user about a new listing creation. This process might take up to 2 minutes, so wait for a message about successful listing creation before continuing to set up the channel.

Hopper property location setup 

Then your account will be created:

Hopper account creation confirmation 

Step 3 - Configure Hopper in Cloudbeds PMS 

  1. Click to Configure each accommodation.

Configure Hopper accommodations 

  1. Hopper Accommodation Name.
  2. Maximum occupancy.
  3. Select Rate Plans to sync.

Hopper accommodation and rate plan settings 

  1. Rate Plan Configuration - This step displays all rates which were chosen for Hopper during accommodation configuration. You should specify whether a rate is refundable or non-refundable.

Hopper rate plan configuration 

  1. Click the pencil button to change a cancellation policy, and set it up in the new pop-up.
  2. Select if the Rate Plan is refundable. Set up the Penalty and Condition and save.

Hopper cancellation policy configuration 

  1. Taxes and Fees: Use the Reservation Sources page to configure taxes and fees for the Hopper third-party source. Once configured, these taxes and fees will be sent to the channel for display to guests, as well as applied to all reservations received into this system for source: Hopper.

 Once you have completed tax and fee configuration for the Hopper third-party reservation source, you may continue channel listing setup. If you do not wish to set up taxes and fees for this channel, you can move to the next step.

Hopper taxes and fees configuration 

  1. Add Base Rate Adjustment for each room type, if needed. Click Next when completed or if you want to skip this step.

Hopper base rate adjustment 

  1. Almost ready - Your listing is now pending approval from the Hopper Operations Team, which typically takes 48 hours.
  2. During this period, your listing will not be live. Once approved, your listing will be activated, and you'll receive an email. Thank you for your patience.
  3. Click Finish.

Hopper listing pending approval 

  After Hopper's connection is completed:

  • After completing the Confirmation page, Hopper channel enters the Pending approval phase, which typically takes around 48 hours or more. During this time, you won't be able to make changes.
  • Note that if your property does not have a contract with Hopper, the onboarding process cannot begin. To initiate the process, follow Step 1.

Set up automatic payment processing for Hopper

Once Hopper is connected to Cloudbeds PMS, you can configure automatic payment processing for Hopper virtual cards. Instead of processing these cards manually, you can set a rule to automatically authorize or charge them according to a schedule.

  1. Go to Finance > Payment Options.
  2. Under Processing Methods, find Hopper in the channel list.
  3. Select when Hopper virtual cards should be automatically authorized or charged, and save your configuration.

  Important information about Hopper payment processing:

  • Optional setup: Automatic payment processing is not enabled by default. If you don't configure a rule, Hopper virtual cards must continue to be processed manually.
  • Channel Collect: Hopper collects payment from the guest and sends the property a virtual card for the net amount. Only one processing rule is available for Hopper.
  • New reservations only: The processing rule applies only to Hopper reservations received after the rule is configured. Existing reservations must still be processed manually.
  • Hopper Homes: Automatic payment processing is not supported for Hopper Homes.

For more details about processing methods and available scheduling options, see How to set up automatic/scheduled payment processing for OTAs and Booking Engine.

Frequently Asked Questions

Which features does this channel support? 

Hopper supports:

  • Advanced Channel Rates
  • Close Days
  • Closed to Arrival
  • Closed to Departure
  • Minimum length of stay
  • Maximum length of stay
  • Cancelations
  • Booking Cutoffs
  • Last-Minute Booking
  • Per Person Pricing
  • Modifications
  • Automatic scheduled virtual card processing (when configured in Payment Options)

Hopper does not support:

  • Credit Card Details

Note: Automatic payment processing uses the virtual card provided by Hopper for Channel Collect reservations. It does not change the availability of guest credit card details through the channel connection.

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