📱 Changed your phone or lost your authentication device?
For your property's security, Cloudbeds Support cannot manually reset your MFA device over chat.
The fastest fix:
- If you are a staff member, ask a property manager or owner with user-management access to reset your MFA.
- If you are a property owner or admin, follow the steps in If you are a property owner or admin or How a Property owner can reset for other users, depending on who needs the MFA reset.
- If no manager or owner is available, contact Cloudbeds Support with your email address and property ID.
Cloudbeds uses Multi-Factor Authentication (MFA) to provide an industry-leading layer of security for your account. This ensures that even if your password is compromised, your property data remains protected.
Modernizing Your Security
To provide stronger protection against unauthorized access, SMS and email verification are being replaced by more secure, modern methods. Using an authentication app or a hardware key is significantly safer than SMS, as these methods cannot be intercepted via "SIM swapping" or email hacking.
Which Method Should You Choose Next?
After you reset your MFA, you will be asked to choose a new method. Here are our recommendations:
| Goal | Recommended Method | Why Choose It? |
| Fastest & Easiest | Apple or Google Login | Best for those who already use Gmail or an iPhone. "Set it and forget it." |
| Maximum Security | Passkeys | The "Gold Standard." Uses your device's fingerprint or face scan for instant, un-hackable access. |
| No Smartphone | Security Key or Desktop Auth | Use a USB device (like a YubiKey) or your computer's built-in Windows Hello/Touch ID. |
| Traditional | Okta Verify / Google Authenticator | Best if you prefer using a mobile app to generate or "tap" a code. |
How to reset for your user
If you are a staff member (non-owner):
You cannot reset your own MFA if you are already locked out. Ask your property manager or owner to follow the "How a Property Owner Can Reset for Other Users" steps below. This takes less than 60 seconds and does not require a support ticket.
If you are a manager or owner and are locked out yourself, and no other user at your property has admin-level access, contact Cloudbeds Support with your email address and property ID. Our team can verify your identity and assist you with regaining access to your account.
If you are a property owner or admin:
You can reset your own MFA or any staff member's MFA from within your account settings.
- Account
- My Profile
- Reset Multi-Factor Authentication
- Reset
You will be logged out automatically. When you log back in (using your email and password), you will be prompted to set up your new, preferred MFA method.
- Enter your username or e-mail
- Enter your Password
- Now set up the preferred MFA method
Follow the instructions from this article to set it up: Okta Verify - How to set up or Alternative MFA Methods - How to Set up
 Organization users: If your user belongs to an Organization or multiple properties and MFA cannot be reset from the property-level Users page, contact Cloudbeds Support with your email address and property ID.
How a Property owner can reset for other users
- Account
- Settings
- Users
- Click three dots near the user
-
Select to Reset MFA status
 -
This action will trigger the user to reset their MFA method next time they log into the system.
 If the user is still unable to log in after the MFA reset, contact Cloudbeds Support with the user's email address, property ID, and a screenshot of the error or screen where the login stops.
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