Track and troubleshoot email delivery in Cloudbeds PMS

Gabriela Garcia

Updated October 14, 2026 18:30

Purpose	Track emails sent from Cloudbeds PMS, confirm their delivery status, and troubleshoot failed messages.
Best for	Front desk teams, managers, and administrators who need to confirm or troubleshoot guest and system email delivery.
Use this when	You need to confirm whether an email was sent, delivered, or failed; review email history; preview a previously sent email; or resend a message.
Requirements	The View Previously Sent Emails permission is required to preview sent emails. Email previews are available only for properties the user belongs to.
Expected result	You can find the relevant email, understand its delivery status, review available details, and take the appropriate next action.

Introduction

The Email Delivery Log provides a history of emails sent from Cloudbeds PMS to guests and system users. Use it to confirm whether an email was sent successfully, delivered, or failed and to review information such as the recipient, subject, reservation, and guest.

The log includes emails generated through Cloudbeds email functionality, including email templates and system notifications. Use the filters to locate the message you need, then review its delivery status and available actions.

Access the Email Delivery Log

Open the Account Menu and go to Settings.
In Settings, select Email.
Click Delivery Log.

The image below shows the Email section in Settings with Delivery Log selected.

Use the Email Delivery Log

Filter the log to find the email you need, then review its delivery information and available actions.

Filter the email log

Use Search to find an email by guest name or reservation ID.
Select the From and To dates for the period you want to review.
Select one or more email Status options: Sent, Delivered, or Failed.
Click Apply.

The image below shows the Search, date range, Status, and Apply controls used to filter the Email Delivery Log.

Review email delivery details

Each row in the Email Delivery Log can include the following information:

Date sent: The date and time associated with the email.
Status: The delivery status: Sent, Delivered, or Failed.
To: The recipient email address. For reservation emails, this is typically the email address stored with the guest. System notifications or test emails can be sent to system users.
Subject: The email subject configured in the email template or generated by the system for a system notification.
Reservation ID: The booking number associated with the email, when applicable.
Customer: The guest name associated with the email, when applicable.
Other options:
- View (eye icon): Opens an available preview of the previously sent email.
- Resend: Resends the specific email when needed.

Email previews have access restrictions. The View eye icon is available only to users with the View Previously Sent Emails permission because sent emails may contain sensitive information. A user can open a past email preview only for a property they belong to.

If a preview returns Not found, confirm that the user is working with the correct property and belongs to that property. Property administrators can see Add, edit, or delete roles for instructions on reviewing role privileges.

The image below shows the main Email Delivery Log columns and the View and Resend actions.

Troubleshoot failed emails

If an email has a Failed status, select the tooltip next to the status to review the available reason for the failure.

If you still need assistance, contact the Cloudbeds Support Team. Before contacting Support, gather:

The reservation ID, if applicable.
The recipient email address.
The approximate date and time the email was sent.
The status and error information shown in the Delivery Log tooltip.
Whether you already attempted to resend the email.

Now that you can track and troubleshoot email delivery, use these resources to understand how Cloudbeds email templates and system notifications are configured: