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Chatbot Automation - How to Manage Agent Intervention

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Guest messages that match any intent action and reply questions will showcase a preview of the auto reply to send or cancel.

Only available when chatbot automation delay is set.

  1. While in a guest message and the message matches an intent action/reply, a suggestion will display
  2. Click Send and Cancel

If you do not cancel the automation will send depending on the delay set.

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