Here you will find a few common questions with the solutions to them.
Add-ons are not charged in the initial deposit unless it's already included in Rate Plans & Packages.
Deposits apply to the value of the reservation excluding any separate add-ons purchased after making the room reservation.
When the guest books/purchases an add-on, you will receive 2 separate emails from Cloudbeds
- Reservation summary email without the add-on purchase:
- Reservation summary email with the add-on purchase:
The add-on will be added to the guest folio depending on which option you chose "when the transaction should be posted:
- immediately when receiving the reservation OR
- when checking-in the reservation.
To check how many add-on orders you have during a specific date range, follow the steps below:
- Access the Transactions report
- Click on the filter drop-down Description
- Select the desired add-on only and leave the rest unselected
Below is how the result will look:
The add-on list will be available only when the reservation is complete, right after the confirmation screen. At the moment, the add-ons cannot be selected prior to the guest completing and paying for the reservation.