Cloudbeds Guest Experience Integration - KnowCross Connection Guide

Cloudbeds Guest Experience can integrate with your KnowCross account to facilitate and automated requests to be dispatched and recorded.

You can create KnowCross Jobs to be automatically dispatched when a request falls in the category of  Service Request.

Table of Contents

• Setup
• Automate Service Requests
• Manually Create Ticket

Setup

1. Access the Company page
2. Go to the Integrations section
3. Scroll down to Task Management Integrations and enable KnowCross

Automate Service Requests

1. Go to the Automations
2. Click on Intent Action & Replies section
3. Select Service Requests section
4. Click the + next to Any Service Request - Category Fallback and add:

1. Click Save