Whistle for Cloudbeds Connection Guide

Whistle for Cloudbeds allows hotels and guests to communicate via SMS and mobile messaging pre, during, and post-stay. Whistle for Cloudbeds enhances customer service through real-time guest engagement, helping boost service scores while streamlining internal operations.

At the moment, this feature is available for properties in US and Canada.
Click here to learn more.

Benefits

  • Multi-channel messaging - SMS, Messenger, Email, Live Chat, and more
  • Team messaging
  • Streamline team communication and eliminate radios
  • Automated messaging - Automate your messaging workflow
  • SMS surveys - In-stay surveys boost service scores
  • Analytics and reporting - Robust analytics for operational insight
Connection Guide
  1. In Whistle for Cloudbeds, go to Company
  2. Click on Integrations section
  3. Click Connect to Cloudbeds in the Cloudbeds banner
  1. On the next screen, login to your Cloudbeds PMS account
  2. Once enabled, a timestamp will be displayed next to Cloudbeds banner of when Whistle last received data from Cloudbeds PMS
Whistle Messaging - Google Chrome

Reservation Data Received

Guest
  • Full Name
  • First Name
  • Last Name
  • Email
  • Cell Phone -  Phone (if cell phone field is blank)
Reservation
  • Reservation ID
  • Room Number
  • Arrival Date (mm/dd/yyyy)
  • Departure Date (mm/dd/yyyy)
  • Arrival Date (dd/mm/yyyy)
  • Departure Date (dd/mm/yyyy)
  • Room ID
  • Room Type Name
  • Rate Name
  • Reservation Source
  • Estimated Arrival Time
  • Check In Code
  • Check Out Code
  • Total
  • Balance Owed
  • Syncs any reservations modified in real time
  • 60 days of future reservations backfilled
Notes
  • Guest and reservation notes
  • Digital Registration
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