Cloudbeds Guest Experience can integrate with your HotSOS account to automate service requests so they’re dispatched and recorded seamlessly.
- Contact HotSOS to purchase your integration.
HotSOS will provide you with an authentication token.
- Go to the Company
page.
- Access the Integrations section.
- Scroll to Task Management Integrations and enable HotSOS.
This triggers an email to our support team. A customer coach will contact you to request your token and complete authentication internally.
Create HotSOS tickets automatically when a guest request matches the Service Request category.
- Go to Automations
.
- Click Intent Action & Replies.
- Select Service Requests.
- Click the + icon next to Any Service Request – Category Fallback.
- Message Sentiment: Any
- Action Type: Create a Ticket
- Request Type: Service Request
- Click Save.
- Within a guest message, click the
icon.
- Select Create Ticket and choose Service Request / Room Rush.
- Confirm — the ticket and task will be dispatched to HotSOS for the assigned department.
After creating the ticket, task updates will automatically appear within the guest’s conversation.
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