With Whistle for Cloudbeds Chatbot Automation you can set responses for conversational frequently asked questions from guests.
- Engagement Essentials - 3 Automations
- Engagement Plus - Unlimited Automations
Getting Started
- Go to the Automations tab inside Whistle
- Under Chatbot Automations, select Settings
- Enable Chatbot Automations and Guest Replies (Live Chat/Guest Chat) to have automations send
- Chatbot Automations - Automated Actions, internal notifications or tickets
- Automation Delay - Determines how long to wait before an intent action is sent, allows time for agent intervention
- Live Chat (Guest Replies) - Automated Replies, answering specific questions within Live Chat
- Guest Chat (Guest Replies) - Automated Replies, answering specific questions within Guest Chat
