Task Types
- Go to the Tickets tab
- Select Task Types
- Add or Delete task types available for your users
- New task type - click + New Task Type, enter name
- Delete task type - next to the task type click the red trashcan icon
Escalations
- Select Ticket Escalation
- Click + New Escalation
- Set the Rule Settings:
- Escalated after X minutes
- And Task Status is...
- Not Complete
- Unassigned
- Completed
- Cancelled
- And Task Department is
- And Task Type is
- Create Rule Trigger
- Click Save
Escalation Rule Triggers are executed when a task meets the escalation rule settings.
