Guest messages that are detected to match the following questions will have these triggers dispatched
Getting Started
- While in the Automations tab inside Whistle
- Under Chatbot Automations, select the Intent Actions & Replies - with hundreds of responses available, you can go through each section and configure the responses specifically for your property
- Click the down arrow next to the question you wish to adjust to view reply
- To edit click the Reply to Guest response text
- To add a new response click the plus sign
- To remove old response click the red trash can
Create Action
- Select the Message Sentiment - if you don't know what to chose select ANY
- Chose your Action Type
- Create a Ticket - Automatically creates task and dispatches to selected department
- Reply to Guest - Set the response you want the guest to receive
- Notify a Team Chat Channel - Alert a team internally
- Send an Email - Send a custom email to the email address of your choice
- Sent a Text - Create your own customized text alerts
- Enter Response/Trigger
- Add reply button (OPTIONAL - available within Live Chat responses ONLY)
- Save
- Intents - Use to suggest an action or response from a guest
- External URL - Link to any website you would like to send the guest
- Date Picker - A calendar view for a guest to be able to pick a date(s)
