Whistle Chatbot Automation - Intent Actions and Replies

Guest messages that are detected to match the following questions will have these triggers dispatched

Getting Started

  1. While in the Automations tab inside Whistle
  2. Under Chatbot Automations, select the Intent Actions & Replies - with hundreds of responses available, you can go through each section and configure the responses specifically for your property
Whistle Messaging - Google Chrome
  1. Click the down arrow next to the question you wish to adjust to view reply
    • To edit click the Reply to Guest response text
    • To add a new response click the plus sign
    • To remove old response click the red trash can
Whistle Messaging - Google Chrome

Create Action

  1. Select the Message Sentiment - if you don't know what to chose select ANY
  2. Chose your Action Type
  • Create a Ticket - Automatically creates task and dispatches to selected department
  • Reply to Guest - Set the response you want the guest to receive
  • Notify a Team Chat Channel - Alert a team internally
  • Send an Email - Send a custom email to the email address of your choice
  • Sent a Text - Create your own customized text alerts
Whistle Messaging - Google Chrome
  1. Enter Response/Trigger
  2. Add reply button (OPTIONAL - available within Live Chat responses ONLY)
  3. Save
  • Intents - Use to suggest an action or response from a guest
  • External URL - Link to any website you would like to send the guest
  • Date Picker - A calendar view for a guest to be able to pick a date(s)
Chatbot - Greeting Response-png-1.png (985×680) - Google Chrome
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.