Automated messaging delivers a message to multiple guests automatically based on the arrival and departure dates in the reservations tab.
- Essential Package - 3 Automated Messages
- Engagement Plus Package - Unlimited Automated Messages
Table of Content
Access Automated Message
- Go to the Automation tab inside Whistle
- Select Automated Messages
How to Create
- Click + New Automated Message
- Add Title - not seen by guest
- Select Reservations / Recipients
- Add Condition (if any)
- Schedule when the message runs
- Select Days when message runs
- Choose run Time
- Select Automation Type
Automation Type - Message Guest
- Choose if you wish to enable multi-reservation messaging
- Select messaging channel if you have any others enabled (eg. email, whatsapp)
- Select Survey Template or Type Message
- Click Create
There is a maximum 640 character limit on messages, it is not possible to save or send messages with more characters.
Automation Type - Create a Ticket
- Select Task, Checklist or Inspection
- Select Ticket Type
- Choose Assignee (optional)
- Add Description (optional)
- Click Save
Automation Type - Notify Team Chat
- Select Channel
- Type your message
- Click Create
How to Edit / Remove
On the Automated Message page
- Click on the message you wish to update or select the 3 dot icon and click Edit or Remove
Skip Guest
On the Automated Message page
- Click on the message you want to adjust or select the 3 dot icon and click view History
- Click Skip button on the right of the guest name to remove them from receiving
Send Template
- While in an open message or when setting up an automated message, select the Template icon
- Select the template type to add into message box
Once you've inserted the template variable, it will paste a link into your message box. Add more templates to the message if you wish.
Auto-Archive
Flip off the Enabled switch next to Auto Archive Guest at the top of the page.
It automatically archives Guests when an automated message is sent to them.
Enable / Disable Automated Messages
Flip on the Enabled / Disable switch of the message you wish to turn on/off or click the 3 dot icon and click Enable/Disable.
