Sentiment actions
Guest messages that have the following sentiment (positive, negative) will have this trigger dispatched
- Go to the Automation tab inside Whistle
- Select Sentiment Actions section
- Click the + New Sentiment Trigger
- Select Sentiment Category - Positive / Negative
- Select the Event Trigger
- Create a Ticket - Automatically creates task and dispatches to selected department
- Reply to Guest - Set the response you want the guest to receive
- Notify a Team Chat Channel - Alert a team internally
- Send an Email - Send a custom email to the email address of your choice
- Send a Text - Create your own customized text alerts
- Enter in Action
- Click Save
Key Words Commands
Guest messages that match the following keyword commands will have this trigger dispatched
- Select the Keyword Command button
- Click + New Command at the top right
- Create Action: Add Command (word/phrase)
- Select the Message Sentiment - if you don't know what to chose select ANY
- Select your Action Type
- Enter Response/Trigger
- Click Save
