Whistle Company Page - Manage surveys

Send a message to your guest(s) in the form of a question where the platform tracks the response. Automate specific responses based on the guest reply.

Surveys are created by admins, but all users have access.

Access surveys

  1. Go to the Company tab inside Whistle
  2. Select the Surveys section
Whistle Messaging - Google Chrome
Create new surveys
  1. Click on Create New Template
Whistle Messaging - Google Chrome

Fill out Survey Details

  1. Survey Title - not seen by guest
  2. Question - text sent to guest starting interaction
  3. Answer Type
    • Options - text based "yes" or "no"
    • Range - number based 1-10
  4. For automated replies, scroll down to click Add Follow Up
    • Set time to be delay (suggested 0)
    • Type message or use message icons for additional services
    • Click Save
  5. Click Create
Edit or delete surveys

On Surveys page, click on the icons to:

  1. Edit Survey
  2. Delete Survey
  1. Go to Survey Template Results (Analytics)
Whistle Messaging - Google Chrome
Send a survey from Guest Chat
  1. While in the Guest Chat tab
  2. Click Start Conversation
  3. Select Start Survey
  4. Create New survey or click + Use Survey Template
  5. Click Next at the top right
  1. Add guest(s) or upload csv/excel file of guest(s) details from Cloudbeds PMS
  2. Click Next at the top right
  1. Click Send Survey or Schedule
Whistle Messaging - Google Chrome
View survey history
In the Analytics page

To check your survey history,

  1. Access the Analytics tab
  2. Select History under Surveys
  3. Click in actions to find your survey results and how they are performing.
In the Guest Chat
  1. Access the Guest Chat you want to view a survey history
  2. Click to view Surveys in the guest profile (right sidebar)
  • The side bar will list all previous surveys sent to the guest, and their recorded response.
  • If the guest did not respond or replied with an unrecognizable response, the recorded response section will be blank.
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