Whistle Company Page - How to Manage Guest Chat Availability

Manage your platform availability to receive messages. On the Guest Chat Availability tab you can schedule your team's hours of availability for guests to expect a response.

Getting Started

  1. Go to the Company tab inside Whistle
  2. Select the Guest Chat Availability section
Whistle Messaging - Google Chrome

Set Status

  1. Set availability Status
    • Always Available
    • Always Away
    • Use Availability Schedule (add hours)

Add Hours

  1. When the use availability schedule was selected, click to Add Hours
Whistle Messaging - Google Chrome

Autoresponder Cooldown

The cooldown specifies how long after the previous autoresponder to wait before another can be sent.

  1. Select the Time to wait before another message can be sent
Whistle Messaging - Google Chrome

Welcome / Away Messages

  1. Add Welcome message - displayed when a visitor begins a chat session

Suggested if users steps away from Whistle frequently.

  1. Add Away Message -  displayed when a visitor begins a chat session, and your availability or availability schedule is AWAY
Whistle Messaging - Google Chrome
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