Access the Guest Chat tab and select one of the following options:
Conversation
Individual message sent from Whistle.
There is a maximum 640 character limit on messages, it is not possible to save or send messages with more characters.
- Click Start Conversation
- Add guest info
-
Type message or use message icons for additional services
- Templates
- Variables
- Widgets
- Google Translate
- Emojis
- Upload
- Upsell
- Click Send or send later with clock icon
Campaign
Mass message sent individually to each number (not a group message).
- Select Start Campaign
- Enter campaign Description
- Add guest(s) or upload csv/excel file of guest(s) details from Cloudbeds PMS
- Type message or utilize message icons for additional services
- Click Send or send later with clock icon
Survey
Send a question with automated reply options.
- Select Start Survey
- Create new survey or click + Use Survey Template
- Click NEXT at the top right
Upcoming Messages
Enabled automated messages scheduled to send from your platform.
- Select Upcoming Messages
The automated messages scheduled to be sent for the day will be displayed
- Look at past or future automated messages by adjusting the dates with the arrows at the top right
- Select 3 dot icon to remove, edit or view history of the automated message
