Live Chat allows for messaging between the property and potential guests through the property website. Check below how to install and set your live chat availability.
This feature requires Engagement Plus package.
Table of Contents
How to Install
If you have Cloudbeds Websites, reach out to our support team and we'll help you with the scripts.
- Go to the Live Chat tab inside Whistle
- Select Settings section
- Select Installation section
- Add Domain - Enter the website(s) you will be using the Whistle Live Chat Plugin. This is a security measure so that we can guarantee messages are coming from your website. (Example https://mywebsite.com)
- Click Submit
- Copy and Paste HTML Script into your website's HTML pages right before the closing </body> HTML tag
Set Chat Availability
- Click on the Availability tab
- Select availability Status
- Always Available
- Always Away
- Use Availability Schedule - Add Hours
Add Hours
The availability schedule allows you to schedule your Available hours of operation.
- Set Status to Use Availability Schedule
- Add Hours
Welcome / Away Messages
- Welcome - Displayed whenever a visitor begins a chat session
- Away - displayed when a visitor begins a chat session and availability is set to Away
- Click on the Welcome / Away Message section
- Enter Message
- Click Save on both sections
