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Cloudbeds Chat - Introduction and How to Get Started


Cloudbeds Chat powered by the Whistle for Cloudbeds platform will boost guest experience by integrating our Chatbot with your website and booking engine for a seamless engagement.

Cloudbeds Chat uses powerful AI to answer commonly asked questions reducing staff workload and guides guests towards making direct reservations with a deep booking engine integration.

  • You can enable this feature to your Cloudbeds PMS account. Reach out to our support for more information.
  • This feature is already included in all Whistle for Cloudbeds packages.
1 - How to Install

If you have Cloudbeds Websites, reach out to our support team and we'll help you with the scripts.

  1. Go to the Live Chat tab inside Whistle
  2. Select Settings section
  3. Select Installation section
Whistle Messaging - Google Chrome
  1. Add Domain - Enter the website(s) you will be using the Whistle Live Chat Plugin. This is a security measure so that we can guarantee messages are coming from your website. (Example
  2. Click Submit
  3. Copy and Paste HTML Script into your website's HTML pages right before the closing </body> HTML tag
Whistle Messaging - Google Chrome
2 - Set Chat Availability
  1. Click on the Availability tab
  2. Select availability Status
    • Always Available
    • Always Away
    • Use Availability Schedule - Add Hours

Add Hours

The availability schedule allows you to schedule your Available hours of operation.

  1. Set Status to Use Availability Schedule
  2. Add Hours
Whistle Messaging - Google Chrome

Welcome / Away Messages

  • Welcome - Displayed whenever a visitor begins a chat session
  • Away - displayed when a visitor begins a chat session and availability is set to Away
  1. Click on the WelcomeAway Message section
  2. Enter Message
  3. Click to Add Buttons
Whistle Messaging - Google Chrome
  1. Select a Type of button: Intention (with a menu to select options), External URL or Date - this will display a button with clickable options to the guest.  
  2. Click Save on both sections
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