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Whistle Live Chat - How to Add Live Chat Actions and Email Messaging

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On this article, you will learn how to:

  • Add email recipient(s) to receive an email if a website visitor starts a chat conversation.
  • Add an action message, pop-up text next to chat icon, this encourages a website visitor to start a conversation by messaging in.

This feature requires Engagement Plus package.

Add Email Messaging

  1. Go to the Live Chat tab inside Whistle
  2. Select Settings section
  3. Select Email Messaging section
  4. Click + Add Email

Email recipients will have Live Chat messages sent to their email. Email recipients can also reply to Live Chat messages via email.

  1. Enter Email Recipient
  2. Set Status
  3. Click Confirm
Whistle Messaging - Google Chrome

Add Action Message

This call to action message is displayed when the widget is displayed.

  1. Select Actions section
  2. Enter Message to be displayed
  3. Click Save Action
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