Cloudbeds Chat - How to Add Cloudbeds Chat Actions and Email Messaging

On this article, you will learn how to:

  • Add email recipient(s) to receive an email if a website visitor starts a chat conversation.
  • Add an action message, pop-up text next to chat icon, this encourages a website visitor to start a conversation by messaging in.

This feature requires Engagement Plus package.

Add Email Messaging

  1. Go to the Cloudbeds Chat tab inside Whistle
  2. Select Settings section
  3. Select Email Messaging section
  4. Click + Add Email

Email recipients will have Cloudbeds Chat messages sent to their email. Email recipients can also reply to Cloudbeds Chat messages via email.

  1. Enter Email Recipient
  2. Set Status
  3. Click Confirm
Whistle Messaging - Google Chrome

Add Action Message

This call to action message is displayed when the widget is displayed.

  1. Select Actions section
  2. Enter Message to be displayed
  3. Click Save Action
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