Move Messages / Change Labels
- While in the Guest Chat tab
- Search for guest or select guest name in Open folder
- On the right in the guest profile, click the blue plus sign to add/update the label where the message should stored
- Click the X to remove the old label where the message was stored
Archive Labels
- Hover over the label category (e.g. Guest, Managers, Staff) and select the X icon that appears
- Click to Close All Chats
- Click Confirm
This will move the message from the Open folder to the Archived folder - Admin Access Required to view.
