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Whistle Guest Chat - How to Handle Labels (Move Messages, and Archive Labels)


Move Messages / Change Labels

  1. While in the Guest Chat tab
  2. Search for guest or select guest name in Open folder
  3. On the right in the guest profile, click the blue plus sign to add/update the label where the message should stored
  4. Click the X to remove the old label where the message was stored

Archive Labels

  1. Hover over the label category (e.g. Guest, Managers, Staff) and select the X icon that appears  
  2. Click to Close All Chats
  3. Click Confirm
Whistle Messaging - Google Chrome
Whistle Messaging - Google Chrome

This will move the message from the Open folder to the Archived folder - Admin Access Required to view.

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