In Cloudbeds Guest Experience, you can create message Templates that will be saved and available for all users to use as quick responses. They save time and simplify inbox management. Learn how to manage your templates below.
Create Templates
- Access the Company Settings page.
- Go to the Templates section.
- All templates created will be listed under the Company and User tabs.
- Click Add Template.
- Add the Template Title.
- Set the template type as Company Template.
- Write the Template Message.
- Save Template.
Edit and Remove Templates
Next to each created template, click the edit icon to edit or delete it.
Send a Template in a Message
In Cloudbeds Guest Experience, every message field includes the option to add a template while typing.
- Click the template button
- Select the Surveys tab.
- Choose the template you want to add from your Survey Templates list.
Comments
Is there anyway to add html templates rather than text please?
Hello, Lucille Hayward,
We have created a new ticket for you so that our Support Team can offer assistance with this request.
Regards!
I'd also love to know how we can create HTML templates!
Hi! I do not have the option of company. I keep saving template but it does not save. And can I include an hyperlink in the text and how?
Hello, Comercial,
Thank you so much for reaching out!
Based on your inquiry, we have already created a new support ticket for you. Our dedicated team will review this request to assist you as soon as possible.
We are happy to help 💛
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