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Experience Hotel - Everything You Need to Know

Mariia Korostashevych
Updated

Experience Hotel customer relationship management solutions consist of 5 stages:

  • collect your guests' details
  • segment guests to understand what they want
  • providing them with an extraordinary level of service
  • invite guests to talk about your property
  • ensure that they maintain contact with to become regular guests in your property.

Integration Features

The integration allows Experience to get all reservation data from Cloudbeds  for the purpose of sending emails to guests and post guest info into Cloudbeds PMS. Data collected from Cloudbeds PMS:

  • Date modified
  • Status
  • Guest ID
  • Guest name
  • Source name
  • Third party identifier
  • First name
  • Last name
  • E-mail
  • Phone
  • Cellphone
  • Address (address 2)
  • Country
  • City
  • State
  • Zip
  • Birth date
  • Document type
  • Document number
  • Document issue date
  • Guest document issuing country
  • Guest document expiration date
  • Subreservation ID
  • Start date
  • End date
  • Assigned room
  • Room ID
  • Room name
  • Room type name
  • Guest list

Article related: Experience Hotel - How to Connect

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