Manage additional services provided in the platform. Admin can enable/disable additional services, each subscription has a set number of activations available. Below you can check the Reputation Management options.
Table of Content
Access Messaging Services
- Go to the Company tab inside Whistle
- Select the Messaging Services
Under Reputation Management section, you have the following options:
Step 1 - Enable TripAdvisor
The TripAdvisor function allows your team to send guests a message requesting that they submit reviews, after the end date of their trips.
- Switch the toggle next to the TripAdvisor banner
- Click Accept
Our support team will enable the service on the backend. TripAdvisor Review link will be available the next business day in the Widget section within your message box.
If the guest were to click the link it takes them to complete the five review questions provided by TripAdvisor.
Step 2 - Edit Survey Auto Reply to include TripAdvisor Link
This allows you to control the audience that receives TripAdvisor link to write a review.
- Select the Surveys section
- Click the Pencil Icon next to the survey template you wish to edit
- For automated replies, scroll down to click Add Follow Up or edit saved auto responses
- Click Widget icon
- Add TripAdvisor Link into message
- Click Save
Step 3 - Enable Survey Automated Message to Send
- Go to the Automation tab inside Whistle
- Select the Automated Messages section
- Switch the toggle next to the Day After Arrival Survey banner to enable
Step 4 - Review TripAdvisor Analytics
Available for Premium and Enterprise Subscription Plans
- Go to the Analytics tab inside Whistle
- Under Guest Messaging, select TripAdvisor
- Adjust Date Range
- Click Export to CSV to download analytics
Stay on top of unhappy guests, and turn a bad review into a good one. Admins will receive email alerts when negative messages are received from guests.
- Go to the Company tab inside Whistle
- Select the Messaging Services section
- Switch the toggle on the Unhappy Guest Alert banner
- Once enabled, your platform will automatically email your admin team, informing them of unhappy guests
- You click click on the emails to get taken directly to the conversation that generated the alert
