Manage additional services provided in the Whistle Messaging. The admin can enable/disable additional services, and each subscription has a set number of activations available. Below you can check the Reputation Management options.
Access Messaging Services
- Go to the Company tab inside Whistle
- Select the Messaging Services
Under the Reputation Management section, you have the following options:
TripAdvisor
Step 1 - Enable TripAdvisor
The TripAdvisor function allows your team to send guests a message requesting that they submit reviews after the end date of their trips.
- Switch the toggle next to the TripAdvisor banner
- Click Accept
Our support team will enable the service on the backend. TripAdvisor Review link will be available the next business day in the Widget section within your message box.
If the guest were to click the link it takes them to complete the five review questions provided by TripAdvisor.
Unhappy Guest Alerts
Stay on top of unhappy guests, and turn a bad review into a good one. Admins will receive email alerts when negative messages are received from guests.
- Go to the Company tab inside Whistle
- Select the Messaging Services section
- Switch the toggle on the Unhappy Guest Alert banner
- Once enabled, your platform will automatically email your admin team, informing them of unhappy guests
- You can click on the emails to get taken directly to the conversation that generated the alert
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