Manage additional services provided in the platform. Admin can enable/disable additional services, each subscription has a set number of activations available.
Admin can enable/disable additional services, and each subscription has a set number of activations available - Reach out to Support Team to check what is included in each package.
Access Messaging Services
- Go to the Company tab inside Whistle
- Select the Messaging Services section
Under Messaging Widgets, you have the following options:
| Messaging Widget | Description | Learn More |
|---|---|---|
| Chargerback | Track and communicate guest lost and found items | Click here |
| Discotech | Send a link of nightlife suggestions to guests | Click here |
| Enterprise Rent-A-Car | Send a link of rental car options to guests | Click here |
| Viator | Send a link of tours and activities suggestions to guests | Click here |
Enable Messaging Widgets
- Switch the toggle next to the required banner
- Click Edit Settings
- Follow the next steps according to the selected widget
Check below Chargerback as an example:
How to Send Links in your Message Box
- In your message box, click Widget
- Select the corresponding link
If the guest were to click the link it takes them to complete the required forms according to each widget.
Request Payments with the Pay By Link Widget (for Cloudbeds Payments)
Properties with Cloudbeds Payments feature can generate payment request links directly within Whistle and send them to your guests quickly and effectively through a message.
- The Pay By Link Widget does not need to be configured in Messaging Services. If you have Cloudbeds Payments, the option will be automatically displayed in the Widget section of the messages inbox.
- Check Cloudbeds Payments - How to Use a Payment Link (Pay by Link) to learn more about this payment option.
Send Pay By Link through the Message Box
- Select the
option in the message box
- Select the reservation
- Set the amount to be collected
- The amount field will be auto-populated by the balance due which Whistle currently has on file for this reservation. Note that due to potential sync delays, this may not always be accurate/current, review the field.
- Set the expiration date for the generated link
- Save. A link will be generated and auto-populated into the message box.
Comments
Comment re Pay By Links as a widget. This is a good idea but what would make it better would be if I could add it to an automation so to automatically send a pay by link 30 day prior to arrival if there is a balance due. In automations, I can set the conditions such as balance due etc, but the pay by link widget is not there to be selected?
Issues - The option of the link never expiring (select NONE) is not in the widget? The pay by link created by the widget in whistle does not appear in the "Sent Pay by Link" in the matching reservation page.
Hello, Alan Tainton!
Thank you very much for posting your comment on this article.
Based on your feedback, we have created a new idea for you in the Cloudbeds Community. Please feel free to review it by clicking here.
The idea is already visible to other users, and it is also open to votes!
Regards,
This has the potential to be a handy feature. However, the amount due that whistle is pulling from Cloudbeds is rounding to the nearest dollar. For example, I tested a charge of 27.25, and whistle only had 27 as the balance due. Is this a glitch that needs to be fixed or something I can change in settings somewhere?
Hi, Heather Montgomery!
Thank you so much for reaching out!
We kindly suggest you contact our Support Team so they can take a closer look at your inquiry and assist as soon as possible.
Kind regards!
Please sign in to leave a comment.