Whistle Company Page - Setup the Guest app

The guest app feature allows you to create a guest app with detailed property information to have electronically sent via link and also pre-check in your guests. Check more details in this article.

Cloudbeds believes every lodging business is unique. We have tools for every size and budget to establish and grow. Reach out to our Support Team for more information on each available package.

If you are not yet a Cloudbeds customer, click here to access our Pricing Guide and schedule a Demo.

Overview

Access the guest app configuration:

  1. Go to the Company page
  2. Open the Guest app settings.

You will find the following options:

  1. Create a new guest app button
  2. All guest apps created will be listed on the table
  3. Edit, duplicate, delete and copy link options (default guest apps can't be deleted).
  4. Click on top of the selected guest app to be directed to its settings

Setup a guest app

Step 1 - Set a brand theme

First, be sure you configured a Brand Theme (brand logo, background image) before setting up guest apps.

Step 2 - Setup the home page

Enable and edit the options you want displayed on your property's home page.

In the Guest app page,

  1. Click to Create a new guest app
  1. Enter a title
  2. Click to create guest app
  1. Go to the Home page sections
  2. Enable/disable options,
  3. Edit values or add new sections with the "+" icon. Check below Home page settings for more details on the available sections. 
  4. Click to save at the top of the sections page to protect edits made
  5. You can always preview how the guest app looks with the settings inserted on this page.
Home page settings

Check here the available sections that can be added to your guest apps:

Contact info
  1. Click Add Contact, to add more options
  2. Select Type
  3. Enter Title, and value
Whistle Messaging - Google Chrome
2.2 Set up pre-check-in flow

Whistle for Cloudbeds offers a pre-check-in flow for guests, allowing them to undergo a majority of the check-in process electronically. If you have this feature enabled, check Guest app - Set up pre-check-in for guests to learn how to configure it.

Step 3 - Adjust settings
  1. In the Home Page section, go to Settings

Update the following details:

  1. Page Title
  2. Description
  3. Thumbnail
  4. Click to save
Step 4 - Add/edit pages

Update preset pages with your property's information.

On the guest app section:

  1. Under Pages, click the Page you wish to update
  2. Enable/Disable a page 
  3. Edit the Page Contents and add sections, if needed
  4. Click to save
Add new guest app pages
  1. Click the + (plus sign) next to Pages
  2. Enter Title
  3. Upload image for Thumbnail 
  4. Enter Page Content
  5. Click Create Page
Step 5 - Update the Page Directory
  1. In the Page Directory section, update the link/site settings
    1. Page Title
    2. Description
    3. Thumbnail
  2. Click to save

To preview your pages, hover over the page you wish to view, click the Eye icon that appears to the right.

Whistle Messaging - Google Chrome
Send the guest app in a message

While in an open message or while setting up an automated message,

  1. Select the Variable icon in the message bar
  2. Hover over Whistle
  3. Select Guest App Link

Automate

  1. Go to the Automation tab inside Whistle
  2. Select the Automated Messages section
  3. Click on the message you want to update
  4. Click to Edit automation
  5. Follow step 6 above - Send guest app
Add Translations to guest app sections (optional)

The guest app feature allows customers to add translations for up to 29 languages, so when the guest is viewing the guest app, they will able to select the language of their choice.

In Whistle guest app settings page,

  1. Open the Translations tab, next to Sections
  2. Enable the language you want to translate (switch the toggle)
  3. Add the translated text on the target blank field
  4. Click to save

You can find an option to translate each page on the guest app feature.

The guest will be able to select the language they prefer in the drop-down menu while accessing the guest app link:

  • If there have been no translations configured for a language, then it will display the information in the property's default language.
  • If the translation has not been enabled (toggled 'on') for a language, then it will display the information in the property's default language.
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.