Set up and Manage Whistle Guest Apps

The Guest App feature allows you to create a guest app with detailed property information, which you can electronically send via a link, and also pre-check in your guests.

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Set up the Whistle Guest App

Before Getting Started

Be sure you have configured a Brand Theme (brand logo, background image) in the Company

page before starting to create Guest Apps.

1- Set up the Home Page

1. Access the Company page in the top navigation bar
2. Go to the Guest App section
3. Click to a Guest App
4. Enter the Guest App title
5. Click to Create Guest App

1.1 Set Up Sections

In the Home Page  tab,

1. Switch the toggles on/off to enable/disable the available Home Page details (check-in details, welcome text, slides, etc). 
2. Click on to add new sections
3. Edit the information in the sections that you enable
4. Always click  at the top right of the preview page to protect the edits made
5. You can always preview how the guest app looks with the settings inserted on this page.

1.2 Adjust the Home Page Settings

In the Home Page  tab,

1. Set up the Page Title
2. Enter the Description
3. Add a thumbnail image to this page 
4. Click to 

2 - Set up the Digital Check-in Flow

Whistle for Cloudbeds offers a pre-check-in flow for guests, allowing them to undergo a majority of the check-in process electronically. If you have this feature enabled, check Guest app - Set up pre-check-in for guests to learn how to configure it. If not, skip for step 3.

3 - Add or Edit Pages to the Guest App

You can create preset pages with your property information to be added to the Guest App.

In the Guest App sections,

1. Click to add Directory Pages  or click on the preset page you want to add (check-in, check-out, housekeeping, local activities, etc)
2. Enter the title
3. Add a thumbnail image
4. Write the page content 
5. Click to create.
6. Save all edits.

4 - Update the Page Directory

In the Guest App sections,

1. Click on Page Directory
2. Update the link/site settings: Page title, description, and thumbnail image.
3. Save. 

The Guest App is ready to be sent to guests.

5 - Send the Guest App link in a message to your guests

While in an open message, 

1. Select the Variable icon in the message bar
2. Hover over the Whistle section
3. Select Guest App Link

6 - Send the Guest App link through an Automated Message

1. Access the Automations page
2. Go to the Automated Messages section
3. Click on the message you want to update
4. Click to Edit Automation
5. Select the Variable icon in the message bar
6. Hover over the Whistle section
7. Select Guest App Link

7 - Add Translations to the Guest App Sections

The guest app feature allows customers to add translations for up to 29 languages, so when the guest is viewing the guest app, they can select the language of their choice. You can find an option to translate each page on the guest app feature.

In Whistle Guest App pages,

1. Click on the Translations tab, next to Settings
2. Switch the toggle to enable the language you want to translate
3. Add the translated text on the target blank field
4. Click to save.

• If no translations have been configured for a language, the information will be displayed in the property's default language.
• If the translation has not been enabled (toggled 'on') for a language, then it will display the information in the property's default language.

8 - Use the Guest App Chat as a Messaging Channel

Whistle for Cloudbeds has its own messaging channel in the Guest App feature with no costs associated with messaging — the in-app Guest App chat. This is a great tool for engaging with guests directly through the Guest App, enhancing communication and guest satisfaction. 

Guest App Chat - Guests' Overview

• Guests accessing the Guest app will see an inbox icon at the top right, which, upon clicking, will lead them to a chat inbox.
• The chat inbox will display a continuous conversation thread with the hotel. Even for guests with multiple reservations or who return for visits, the conversation history will be combined.

Notifications

• Each message the hotel sends will trigger an email notification to the guest, ensuring they stay informed.
• You can disable these email notifications through the messaging services page, but the automated messages via Guest app chat will still trigger emails by default.

Guest App Chat - Properties' Overview

• The Guest app chat will be available as a channel for Automated Messages, allowing direct communication with guests via the Guest app.
• When guests send messages, your property will receive notifications within the Guest chat.

In Automations :