Cloudbeds Billing Portal - How to Make Changes

Mariia Korostashevych

Updated August 27, 2026 12:45

Use the Cloudbeds Billing Portal to update billing contact details, invoice information, and payment methods for your Cloudbeds account. Some billing changes, such as billing currency, recurring plan, or payment method removal, require assistance from the Cloudbeds Billing or Support team.

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Use this article to: Update billing email address, invoice details, credit card or PayPal payment method, and understand which billing changes require Cloudbeds assistance.

Who can do this: Property owners and users with access to the Billing Portal.

Important: Currency changes, recurring plan changes, and payment method removal are not self-service changes.

Before you start

Open the Billing Portal from Account > Billing Portal, then go to Billing settings.

To see which payment options are accepted for Cloudbeds billing, review Payment options for your Cloudbeds account.

Currency changes require Support

You can no longer change your billing currency yourself in the Billing Portal.

To request a billing currency change, contact support@cloudbeds.com.

Include the following information:

Your property name
Your Property ID, if available
Your current billing currency
Your requested new billing currency
The reason for the currency change

Cloudbeds Support will review your account to confirm whether the change can be completed safely. If approved, Support will update the billing currency for you.

Billing email address

The billing email address is used for billing-related communication. When you change this email address, Cloudbeds sends a confirmation link to the previous billing email address.

Go to Account > Billing Portal > Billing settings.
In the Business details section, click Edit.
Enter the new Billing Email address.
Click Save.
Open the previous billing email inbox and confirm the activation link.

The activation link is sent to the old billing email address. If you cannot access the old email inbox, contact billing@cloudbeds.com with your property name, Property ID, current billing email, and the new billing email you want to use.

Billing information shown on invoices

Billing information includes the details that appear on your Cloudbeds invoices, such as Tax ID, company name, legal name, and billing address.

Go to Account > Billing Portal > Billing settings.
In the Business details section, click Edit.
Enter or update the billing information.
Click Save.

If you update your billing address, including Address 1, Address 2, Country, City, State, or Postal Code, the change applies only to future invoices. Previous invoices keep the old billing address.

If you update your Company name or Legal name, the change applies to both past and future invoices.

Contact billing@cloudbeds.com if you need help with the information shown on your invoice. Include your property name, Property ID, invoice number if applicable, the current information, and the corrected information you want reflected.

Payment method

You can update the credit card or PayPal account used to pay your Cloudbeds account.

You cannot manually remove a payment method from your billing account in the Billing Portal. Contact billing@cloudbeds.com for assistance and include your property name, Property ID, the payment method you want removed, and whether another active payment method should remain on file.

Credit cards

Go to Account > Billing Portal > Billing settings.
Scroll to the Payment method section.
Click Edit in the upper-right corner.
Select the Credit Card radio button.
Enter the credit card information.
Click Save.

PayPal

Go to Account > Billing Portal > Billing settings.
Scroll to the Payment method section.
Click Edit and select the PayPal radio button.
Click Save.
Log in on the PayPal screen.
Select one of the available PayPal payment options, such as debit card, credit card, bank account, or PayPal Smart Connect.
Click Agree & Continue.
After PayPal redirects you back to the Cloudbeds billing screen, confirm that the payment method was updated.

Recurring plan

If you need to change your payment cycle or recurring plan, contact billing@cloudbeds.com.

Include your property name, Property ID, current billing cycle, requested billing cycle, and the date you want the change to take effect, if applicable.