This article explains how to make changes to your Billing Information, Payment Method and Recurring Plan in the Billing Portal. To see what payment options are accepted to pay your account, check out this article: Payment options for your Cloudbeds account
To change your email address:
- Account
- Billing Information
- Click the Edit button next to your email.
- Enter your new Billing Email address.
- Click Save.
- Check your email box and verify the activation link to confirm the change to your billing email address (this email will be sent to your old email address).
- This activation link will be sent to your old email address.
- If you don't have access to your old email address, please contact our support team at support@cloudbeds.com.
You can add/remove/change your billing information (such as your Tax ID, company name, address, etc).
- Account
- Billing Information
- Click Edit
- Enter/change the information.
- Click Save.
If you change your billing address (Address 1, Address 2, Country, City, State, and Postal Code), this information will be reflected on future invoices but not past ones.
Contact Support if you need help with the information reflected on your invoice.
You can change which credit card you are using to pay with, and/or change your PayPal settings.
We do not currently offer a way for you to manually remove a payment method from your Billing account. Please contact our customer support team for assistance.
- Scroll down to Payment Details section.
- Click Edit in the right upper corner.
- Select the Credit Card radio button.
- Enter your credit card information.
- Click Save.
- Scroll down to Payment Details section.
- Click to Manage your PayPal Information.
- You will be re-directed to the PayPal login screen.
- Log in.
- Select one of the following payment options:
- Add a debit or credit card
- Bank Account
- Credit Card
- PayPal Smart Connect
- Payment method updated.
- Choose Agree & Continue.
- You will be redirected back to the Cloudbeds billing screen, and the process is complete.
Contact our Billing Team billing@cloudbeds.com if you need to change the payment cycle.
