Cloudbeds Billing Portal - How to Make Changes

This article explains how to make changes to your Billing Information, Payment Method and Recurring Plan in the Billing Portal. To see what payment options are accepted to pay your account, check out this article: Payment options for your Cloudbeds account

Billing Email Address

To change your email address:

  1. Billing settings
  2. Business details section, click to edit
  3. Enter your new Billing Email address
  4. Click save.
  5. Check your email box and verify the activation link to confirm the change to your billing email address (this email will be sent to your old email address).
  • This activation link will be sent to your old email address.
  • If you don't have access to your old email address, please contact our support team at support@cloudbeds.com.
Billing Information (appears on the invoice)

You can add/remove/change your billing information (such as your Tax ID, company name, address, etc).

  1. Billing settings
  2. Business details section, click to edit
  3. Enter/change the information.
  4. Click save.

If you change your billing address (Address 1, Address 2, Country, City, State, and Postal Code), this information will be reflected on future invoices but not past ones.

Contact Support if you need help with the information reflected on your invoice.

Payment Method

You can change which credit card you are using to pay with, and/or change your PayPal settings.

We do not currently offer a way for you to manually remove a payment method from your Billing account. Please contact our customer support team for assistance.

Credit Cards
  1. Billing settings
  2. Scroll down to the Payment method section.
  3. Click to edit in the upper right corner.
  4. Select the Credit Card radio button.
  5. Enter your credit card information.
  6. Click save.
PayPal
  1. Scroll down to the Payment method section and click edit to select the PayPal radio button
  2. Click save
  3. You will be redirected to the PayPal login screen
  4. Log in
  5. Select one of the following payment options:
    • Add a debit or credit card
    • Bank Account
    • Credit Card
    • PayPal Smart Connect
    • Payment method updated.
  6. Choose Agree & Continue.
  7. You will be redirected back to the Cloudbeds billing screen, and the process is complete.
Recurring Plan

Contact our Billing Team billing@cloudbeds.com if you need to change the payment cycle.

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