If you need to change the phone number for any reasons including traveling to another country, you can verify a new phone number.
- This process will override the current number on file.
- At the moment, only one phone number can be used for authentication.
Follow the steps to verify a new phone number:
- Access your My User Profile.
- Click Verify New and enter a new phone number.
- Enter your login password and click Confirm.
- Choose one of the verification methods below and click Begin Verification.
If you are traveling to someplace where you will not have phone access at all, you should verify using the Authentication App to have continued access to the Cloudbeds platform.
- Enter country code, city code and phone number. The system will send you a verification code via SMS or voice call.
- Choose between Text Me or Call Me.
Landlines are not fully supported yet
Although we support phone calls to verify your identity, landlines are not yet fully supported by our provider (Authy). Do not use a landline — if the phone call doesn't work, you will be locked out and there are no other means to authenticate.
- Enter the verification code sent to the phone number added on the previous step and click Verify or you can change the verification method if you are not receiving the code.
- Click Verify.
- The system will display an Emergency Code for you to save or write down. If you ever lose access to your authentication device, you can use this code to access your Cloudbeds account.
- It's not possible to view current emergency code after you close the window but you can generate a new emergency code on My User profile page. See article: 2 Factor Authentication - How to Get a New Emergency/Recovery Code
- Emergency code can be used only once.
- Click Complete Verification.
The Authy app is a convenient and a free alternative and it can be used offline and is supported on multiple devices, very useful for when you need to travel abroad.
You will need to download the app to your smart phone. Immediately upon downloading the app, you should enable Multiple Device functionality. Follow instructions: Enable (or disable) Authy Multi-Device
If you want to use the Authy desktop app, you must initially verify using the mobile app. Download Authy
- Enter your cell phone number (country code, city code and phone number) and click Next.
We will not call or text you; this phone number is used to register you as a Cloudbeds user with Authy.
- Open your Authy app and click the plus (+) button in the middle of the screen to add authenticator account. This will activate your camera to scan a QR code provided on Cloudbeds verification page.
- Scan QR Code and click Next.
- Cloudbeds account will be displayed on Authy app, enter the account nickname and click Save.
- Now you can see the Cloudbeds verification code on Authy app. Note that there is expiration period of the token.
- Go back to the verification page on Cloudbeds and enter the token you see on Authy app and click Verify.
- The system will display an Emergency Code for you to save or write down. If you ever lose access to your authentication device, you can use this code to access your Cloudbeds account.
- The emergency code will be hidden once you close the window, if needed, you can generate a new emergency code on My User profile page. See article: 2 Factor Authentication - How to Get a New Emergency/Recovery Code
- Emergency code can be used only once.
- Click Complete Verification.
Once your account is verified using one of the methods above, you will see 2 FA information on your My User Profile page.
- Verified: Means that you've completed the process and the code was verified successfully. You can see the last 4 digits of the new phone number you verified.
- Verify New: Click this button to verify a new authentication device.
- New Code: If you forgot to save your emergency code, click to generate a new code.
The 2FA status will be displayed on Users menu:
Only the Property Owner is able to see the 2 FA Reset button for users and use it if needed.
