Why I don't see Marketplace in my Cloudbeds account?
If you don't see the Marketplace section, your user may not have the necessary permissions to manage. Contact the Property Owner and ask them to enable Marketplace under your user role.
Where can I find the full list of apps that can be integrated to Cloudbeds PMS/Booking Engine?
You may find the list of all applications we integrate with in this article: Marketplace - Apps integrated with Cloudbeds PMS.
I don't see an app I want to integrate to. How can I request the integration?
Please suggest a new app or integration on our Idea Board: Suggest a new app or integration.
I want to become a partner. Where should I apply?
Please apply using the form on our Partner with Cloudbeds page.
You can also learn more about Cloudbeds Integrations in our Knowledge Base.
How to disconnect an app from Cloudbeds PMS?
Please follow the instructions in this article to disconnect an app from Cloudbeds PMS:
Why is my Marketplace app not syncing or showing an "expired token" error, and how do I fix it?
If your Marketplace integration (such as a self check-in tool, channel manager, or accounting app) stops syncing, shows authentication errors, or reports that your access/refresh token has expired or is missing, the connection with Cloudbeds needs to be re-authorized.
Follow the step-by-step instructions in this guide to restore the connection:
How to Resolve Expired or Missing Access Tokens for Cloudbeds Marketplace Integrations
I have an issue with an integration. Who should I contact - Cloudbeds or App Support?
To troubleshoot the issue, the user needs to identify where it comes from: Cloudbeds or app/partner. Most of the apps listed on the Marketplace are build to us integrations, which means that in order to identify and resolve an issue you need to contact that app's support team first.
For detailed information please check this guide: Apps & Integrations Troubleshooting
Please note that any questions about creating an account on a third-party app should be sent to that app's support team.
Should Cloudbeds currency match with Marketplace partners' app currency?
Yes, both Cloudbeds and Marketplace partner App currency should match.
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