Cloudbeds Billing Portal - SPEI

Mariia Korostashevych

Updated October 22, 2026 09:46

Purpose	Select SPEI, generate invoice-specific bank transfer instructions, and pay Cloudbeds invoices in Mexico.
Best for	Cloudbeds customers responsible for paying their account invoices in Mexico.
Use this when	You want to pay a Cloudbeds invoice in Mexican pesos (MXN) using an SPEI bank transfer.
Requirements	Access to the Billing Portal and a bank app or website that supports SPEI transfers in MXN.
Expected result	You can use the CLABE and payment reference for each invoice to complete an SPEI transfer and confirm when your invoice is marked as paid.
Limitations	SPEI payments must be initiated manually. Each invoice requires its own payment details, and refunds through SPEI are not supported.

Introduction

SPEI (Sistema de Pagos Electrónicos Interbancarios) is Mexico's real-time interbank transfer network, operated by Banco de México. You can use SPEI to pay your Cloudbeds invoices in Mexican pesos (MXN) directly from your bank's app or website.

When you initiate an SPEI payment in the Cloudbeds Billing Portal, a unique 18-digit CLABE (Mexican bank account number) and payment reference are generated for the invoice. You use these details to complete the transfer through your bank.

After your payment is received and confirmed, Cloudbeds automatically marks the invoice as paid. This article explains how to select SPEI, obtain your payment instructions, and understand the payment status.

SPEI availability and payment requirements

Before choosing SPEI, review the following requirements and payment conditions:

Supported country: Mexico
Supported currency: Mexican pesos (MXN)
Payment type: Manual bank transfer initiated by the customer
Processing time: SPEI transfers usually clear within minutes after the payment is sent.
Multiple invoices: Each invoice must be paid separately using its own CLABE and payment reference.
Refunds: Refunds through SPEI are not supported.

Important to know: Selecting SPEI as your payment method does not initiate a bank transfer or generate a CLABE. Payment instructions become available only when you initiate payment for an invoice in the Billing Portal.

Select SPEI in the Billing Portal

First, select SPEI as your preferred payment method in the Cloudbeds Billing Portal.

Go to Account
Open Billing Portal
Click Billing settings.
Scroll down to the Payment method section and click Edit.
Select SPEI bank transfer.

The following image shows the SPEI payment method selection in the Billing Portal.

Once you select SPEI, the Billing Portal explains that a CLABE will be generated when you initiate payment from the Invoices tab.

Click Save to confirm your payment preference.

Saving SPEI only updates your payment preference. No payment is initiated at this stage.

Generate SPEI payment instructions and pay an invoice

After selecting SPEI, you can generate the bank transfer information for the invoice you want to pay. Each invoice receives a unique CLABE and payment reference.

Open the Invoices tab in the Billing Portal.
Click Retry payment for the invoice you want to pay.

The following image shows the invoice payment action.

Select the invoice or invoices you want to pay and continue. A separate CLABE and payment reference are generated for each invoice.

The generated payment details remain associated with the corresponding invoice.

In the Invoices tab, locate the invoice whose payment instructions you want to view.
Click the three-dot menu on the right side of the invoice row.
Select Payment instructions.

The following image shows where to find the Payment instructions option.

Copy the CLABE and payment reference shown for the invoice.
Open your bank's app or website and transfer the invoice amount in MXN using the provided details.

The payment instructions contain the information needed to make the bank transfer.

Important: If you select multiple invoices, each invoice must be paid separately using its own CLABE and payment reference. Do not reuse the payment details from another invoice.

The standard invoice email does not include the CLABE or payment reference. You must initiate payment from the Invoices tab in the Billing Portal to generate and access these details.

What happens if SPEI payment instructions expire?

SPEI payments can remain pending for seven business days.

If no payment is received before the payment instructions expire, the pending payment is canceled and the invoice becomes available for payment again.

To pay the same invoice after its instructions expire, return to the Invoices tab and initiate payment again to generate new instructions. You do not need to create a new invoice.

Next Operational Step

Once your SPEI transfer has been confirmed, return to the Invoices tab in the Billing Portal and verify that the corresponding invoice is marked as paid.