Guest Marketing suspension FAQ

Mariia Korostashevych

Updated October 15, 2026 10:37

Purpose	Answer common questions about Guest Marketing sending suspensions, reactivation options, and preventing future suspensions.
Best for	Property owners, administrators, managers, and marketing teams responsible for Guest Marketing email campaigns.
Use this when	Your Guest Marketing account or campaign has been suspended, and you have questions about its impact or how to restore sending.
Requirements	Access to the suspension notice in the Guest Marketing Deliverability center when checking a specific suspension.
Expected result	You understand how sending suspensions affect your campaigns and which reactivation or Support options may be available.
Limitations	Campaign sending remains unavailable during a suspension. Not all suspensions qualify for self-service reactivation.

Introduction

When sending is suspended in Cloudbeds Guest Marketing, the available next steps depend on the reason for the suspension and whether it has happened before.

The following frequently asked questions explain how suspensions affect your campaigns and subscription, where to find the reason, and what you can do to restore sending when eligible.

Frequently asked questions

Expand the questions below to find answers about Guest Marketing sending suspensions, reactivation, and prevention.

Can I still send emails during a suspension?

No. You cannot send campaigns until your account or the affected campaign is reactivated.

Is my subscription paused while I am suspended?

No. Your Cloudbeds subscription continues while Guest Marketing sending is suspended. Contact Cloudbeds Support as soon as possible to resolve the suspension.

For information about subscription statuses, see Guest Marketing subscription statuses.

Where do I see why I was suspended?

Open the Deliverability center in Guest Marketing. It displays the suspension reason and, for campaign-related suspensions, the campaign and performance results that triggered it.

Can I reactivate sending myself?

If this is your first suspension caused by campaign performance, you can follow the steps in the Guest Marketing Deliverability center to reactivate sending.

Suspensions related to sign-up checks, transactional email results, suspected account compromise, or Terms of Use violations require review by Cloudbeds Support.

What happens if I am suspended a second time?

Guest Marketing cannot automatically reactivate sending after a repeat suspension.

If you believe the suspension was a mistake, contact Cloudbeds Support to request a review. Include the suspension reason, details of your recent campaigns, and any steps you have already taken to address the issue.

What should I do before sending again?

Before sending another campaign, review your contact list quality, confirm that guests have opted in to receive marketing emails, and check that your sending domain is verified.

For more recommendations, see Best practices for email deliverability.

How do I contact Support?

Use Contact Support and explain that your Guest Marketing sending is suspended.

Include the suspension reason displayed in the Deliverability center, details of any affected campaigns, and the troubleshooting steps you have already completed.

Now that you understand the most common questions about Guest Marketing sending suspensions, review these resources for guidance on suspension causes, campaign performance, and other Guest Marketing questions: