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Cloudbeds Billing Portal - US Bank Transfer (non-ACH-debit)

Mariia Korostashevych
Updated
Purpose Enable US Bank Transfer, retrieve the transfer instructions, and pay a Cloudbeds invoice.
Best for Customers in the United States who pay Cloudbeds invoices through ACH credit or wire transfer.
Use this when You want to initiate invoice payments manually from a US bank account.
Requirements A US-based account, USD billing currency, a US bank account, and access to the Billing Portal.
Expected result The transfer is matched automatically using your virtual account and Reference, and the Billing Portal updates after reconciliation.
Limitations US Bank Transfer is manual and may take up to 5 business days. You must include the provided Reference in every transfer.

Introduction

US Bank Transfer is a manual payment method available to customers in the United States. Unlike ACH Direct Debit, US Bank Transfer requires you to send funds from your bank using ACH credit or wire transfer.

After setup, the Billing Portal provides a customer-specific virtual bank account and Reference. These details remain the same across invoices and allow incoming payments to be matched automatically.

Table of contents

Check availability and processing times

Confirm these details before selecting US Bank Transfer:

  • Supported country: United States
  • Supported currency: USD
  • Payment type: Manual, customer-initiated bank transfer
  • Payment options: ACH credit or wire transfer
  • Expected processing time: Up to 5 business days
  • Invoice due date: Net 15, or 15 days from the invoice date

  Manual transfer required: Cloudbeds does not debit your account. You must send the funds and include the provided Reference.

Enable US Bank Transfer

Start from the Account Menu:

  1. Click the Account Menu Account Menu.jpg->Billing PortalBilling Portal.png
  2. Click Billing settings.
  3. Scroll to Payment method, and click Edit.
  4. Select US bank transfer.

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  Reference required: Add the Reference to the transfer memo or description. Without it, the payment cannot be matched automatically.

  1. Click Save.

After saving, US bank transfer appears as the payment type under Billing settings.

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Retrieve the transfer instructions

Under Billing settings > Payment method, find:

  • Bank
  • Account holder
  • SWIFT or BIC
  • Account number
  • Reference

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The virtual account details and Reference remain the same across your invoices.

You can also retrieve the information from an invoice:

  1. Go to the Invoices tab.
  2. Click Payment instructions.

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The Bank Transfer Information window displays the customer-specific bank details and Reference required to complete the transfer.

Complete the bank transfer

Initiate the payment from your US bank account using either:

  • ACH credit
  • Wire transfer

Enter the virtual bank-account details from the Billing Portal and include the Reference in the transfer memo or description. After Stripe receives and identifies the funds, the payment is reconciled automatically. No manual payment entry is required after a successful match.

Next Operational Step

After sending the transfer with the correct Reference, monitor the invoice in the Billing Portal and confirm that the payment is reconciled successfully.

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