| Purpose | Enable Multibanco, retrieve an invoice voucher, and complete a payment. |
| Best for | Customers in Portugal who pay Cloudbeds invoices in EUR through an ATM, mobile banking app, or online banking. |
| Use this when | You want to use Multibanco as a manual payment method for Cloudbeds invoices. |
| Requirements | A Portugal-based account, EUR billing currency, and access to the Billing Portal. |
| Expected result | Multibanco appears as the payment method, and the invoice changes to Paid after the voucher payment is confirmed. |
| Limitations | Each voucher is valid for 7 days. Multibanco does not automatically debit the bank account, so every invoice must be paid manually. |
Introduction
Multibanco is a voucher-based payment method available to customers in Portugal. You can use it to pay Cloudbeds invoices through an ATM, a mobile banking app, or online banking.
Invoices are generated according to your billing cycle, but payment is not collected automatically. You must use the voucher generated for each invoice to complete every payment manually.
Table of contents
- Check availability and processing times
- Enable Multibanco
- Retrieve the Multibanco voucher
- Complete the payment
- Review payment processing and status
Check availability and processing times
Confirm these details before selecting Multibanco:
- Supported country: Portugal
- Supported currency: EUR
- Payment type: Manual, customer-initiated voucher payment
- Expected processing time: From a few minutes when paid immediately to approximately 11 days in the worst-case scenario
- Voucher validity: 7 days
Manual payment required: Multibanco does not automatically charge your bank account. You must complete the payment for every invoice.
Enable Multibanco
Start from the Account Menu:
- Click the Account Menu
- Open Billing Portal.
- Click Billing settings.
- Scroll to Payment method, and click Edit.
- Select Multibanco.
The Billing Portal explains that every invoice includes a Multibanco reference that can be paid through an ATM or online banking.
- Click Save.
After saving, Multibanco appears as the payment type under Billing settings.
Retrieve the Multibanco voucher
After an invoice is issued, retrieve its voucher from the Billing Portal:
- Go to Invoices.
- Locate the applicable invoice.
- Click the three-dot menu.
- Select Payment instructions.
The payment instructions display:
- Entity
- Reference
- Amount
- Pay-by date
Copy the Entity and Reference to use when completing the payment. Payment confirmation may take a few business days.
Find the voucher details in the invoice email
The invoice email also includes the Entity and Reference required to complete payment.
Complete the payment
Use the Entity, Reference, and Amount provided with the invoice to pay through:
- An ATM
- Your mobile banking app
- Online or home banking
Proof of payment: If you pay through an ATM, retain the receipt. Complete the payment before the voucher expires.
Next Operational Step
After paying the voucher, monitor the invoice in the Billing Portal and confirm that its status changes from Payment in Progress to Paid.
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