Cloudbeds Billing Portal - Bacs Direct Debit (UK)

Introduction

Bacs Direct Debit is an automatic bank debit payment method available to customers in the United Kingdom. By connecting a UK bank account and setting up a Direct Debit Instruction through Stripe, you authorize Cloudbeds to collect amounts due for Cloudbeds services from the selected account.

Complete the setup in the Billing Portal, confirm your bank details and authorization, and then monitor the payment status for eligible invoices.

Table of contents

• Check availability and processing times
• Enable Bacs Direct Debit
• Enter and authorize bank-account details
• Confirm the Direct Debit Instruction
• Confirm the payment method
• Review payment processing and status

Check availability and processing times

Confirm that your account meets these conditions before starting:

• Supported country: United Kingdom
• Supported currency: GBP
• Payment type: Automatic bank debit
• Transaction limit: £10,000 per transaction
• Expected processing time: 4 to 7 business days
• Invoice due date: Net 15, which gives you 15 days from the invoice date to complete payment

Enable Bacs Direct Debit

1. Click the Account Menu -> Billing Portal
2. Click Billing settings.
3. Scroll to Payment method, and click Edit.
4. Select Bacs Direct Debit (UK).

The Billing Portal explains that you will continue to Stripe to set up a Direct Debit Instruction and that invoices can be collected automatically after setup.

6. Click Save to continue to Stripe.

Enter and authorize bank-account details

In Stripe, provide the following information:

• Sort code
• Account number
• Name on the account
• Billing address

You must also confirm that you are the account holder and the only person required to authorize Direct Debits from the account.

1. Enter the required bank-account and billing information.
2. Select the authorization checkbox.
3. Click Set up bank account.

Confirm the Direct Debit Instruction

Before completing setup, verify these details in Stripe:

• Billing email
• Name on the account
• Sort code
• Account number

Stripe also confirms that:

• You will receive an email within three business days confirming the Direct Debit Instruction.
• You will receive two days' advance notice by email before an amount is debited.
• Bacs payments appear as Stripe on your bank statement.

1. Review the Direct Debit details.
2. Click Confirm to complete setup.

Confirm the payment method

After setup is complete, Bacs Direct Debit (UK) appears as the payment method in the Billing Portal.

Eligible invoices can now be collected automatically from the saved UK bank account.

If a payment remains unresolved beyond the expected processing period, review its status before contacting Cloudbeds Support. Gather the invoice date, transaction status and mandate status.

Next Operational Step

After Bacs Direct Debit is enabled, monitor the next eligible invoice in the Billing Portal and confirm that its transaction progresses from Pending to a successful status.