Cloudbeds Billing Portal - Canadian Pre-Authorized Debit (ACSS)

Introduction

Canadian Pre-Authorized Debit (ACSS) is an automatic bank debit payment method available to customers in Canada. By connecting a Canadian bank account and accepting the Pre-Authorized Debit (PAD) Agreement, you authorize Cloudbeds to debit amounts due for Cloudbeds services from the selected account.

Complete the setup in the Billing Portal, verify the bank account through Stripe, and accept the PAD Agreement. The following sections explain each step and the payment status you can expect afterward.

Table of contents

• Check availability and processing times
• Enable Canadian Pre-Authorized Debit
• Connect and verify the bank account
• Accept the PAD Agreement
• Confirm the payment method
• Review payment processing and status

Check availability and processing times

Confirm that your account meets these conditions before starting:

• Supported country: Canada
• Supported currency: CAD
• Payment type: Automatic bank debit
• Expected processing time: 4 to 5 business days
• Invoice due date: Net 15, which gives you 15 days from the invoice date to complete payment

Enable Canadian Pre-Authorized Debit

Start in the Billing Portal:

1. Open Account-> Billing Portal
2. Click Billing settings.
3. Scroll to Payment method, and click Edit.
4. Under Credit card or bank account, select Pre-authorized Debit.

5. Click Save.

Connect and verify the bank account

After you save the payment method, a Stripe window opens so you can connect a bank account for future payments.

1. Review the information provided by Stripe.
2. Click Agree to continue.

3. Select the applicable financial institution.
4. Follow the instructions to connect and verify the bank account.

Complete instant bank verification

Sign in using the online banking credentials for the selected account, and follow the on-screen instructions to authenticate it.

Complete manual verification with micro-deposits

If you cannot or do not want to use instant verification, select manual verification and provide:

• Institution number
• Transit number
• Account number

Accept the PAD Agreement

After the bank account is verified, review and accept the Pre-Authorized Debit Agreement. It explains:

• Why the debit amount may vary based on the amount due
• When the first and subsequent debits may be initiated
• Your reimbursement and recourse rights
• How to cancel the authorization

1. Review the PAD Agreement.
2. Click Agree to complete the setup.

Confirm the payment method

After setup is complete, Pre-Authorized Debit (ACSS) appears as the payment method in the Billing Portal.

If a payment remains unresolved beyond the expected processing period, review its status before contacting Cloudbeds Support.

Before contacting Support, gather the invoice date, transaction status, bank verification method.

Next Operational Step

After Pre-Authorized Debit is enabled, monitor the next eligible invoice in the Billing Portal and confirm that its transaction progresses from Pending to a successful status.