Croatia Fiscalization — Troubleshooting and FAQ

Setup status does not show Active after saving

One or more required fields may be missing or incorrectly formatted. Review each section of the configuration and confirm that all information is complete and saved:

• Certificate file
• Certificate password
• Fonoa credentials
• OIB
• Operators
• Tax codes
• Payment methods

Certificate upload fails

The certificate file may be corrupted or in an unsupported format. Confirm that the file is a valid .p12 certificate. Contact your accountant for a replacement certificate if needed.

Invoice is not fiscalized after creation

This is usually caused by a Fonoa connection error or a credential mismatch. Confirm that:

• Your Fonoa credentials are correct.
• The Fonoa provider shows Active in Fiscalization Settings.

If the issue continues, contact Cloudbeds Support.

Fiscalized PDF does not appear after the invoice is created

This may be caused by a Fonoa API timeout or temporary service interruption. Wait a few minutes, then refresh the invoice page.

If the document still does not appear, contact Cloudbeds Support.

Deposit or prepayment is not fiscalized

Fiscalization is triggered when an invoice is created, not when a payment is recorded.

If no invoice was created when the deposit was received, create a separate invoice for the deposit amount. For more information, see the deposits and prepayments section in Croatia Fiscalization - Everything You Need to Know.

Cancelled reservation — credit note is missing

If the original invoice was not issued before the reservation was cancelled, there is no fiscalized invoice to reverse.

Create the invoice manually, then cancel it. This generates a credit note, which Fonoa will fiscalize automatically.

Invoice branding is not displayed on the PDF

Re-upload the property logo in the Fonoa configuration page, as described in Step 2 of the Croatia Fiscalization - Set Up Guide.

• Use a PNG or JPG image.
• Confirm that the accent color is selected and saved.

Wrong fiscalization type applied — 1.0 or 2.0

Fonoa determines the fiscalization type automatically based on the invoice recipient's details.

If the wrong type was applied, verify that the guest's or company's OIB or foreign VAT number is entered correctly on the invoice. Correct the recipient details and reissue the invoice if needed.

Do I need to register separately with the Croatian Tax Authority?

Fonoa is a certified provider listed on the Croatian Tax Authority (Porezna uprava) website and handles the technical registration.

Ask your accountant whether any additional property-level registration is required directly with the Tax Authority.

What is the difference between Fiscalization 1.0 and 2.0?

• Fiscalization 1.0 applies to B2C transactions with individual guests and B2B transactions with foreign companies.
• Fiscalization 2.0 applies to B2B transactions with Croatian companies and sends the invoice to the Tax Authority as an e-invoice.

Fonoa selects the correct fiscalization type automatically. You do not need to choose it manually.

Can I test the setup before going live?

Contact your Cloudbeds account manager or Cloudbeds Support to discuss available testing options before processing live guest invoices.

Is there an extra charge for the Fonoa integration?

No. Croatia fiscalization through Fonoa is included with your current Cloudbeds subscription at no additional cost.

Who do I contact for help?