Croatian fiscal law requires all accommodation providers to fiscalize invoices and receipts issued to guests. Cloudbeds integrates with Fonoa, a certified fiscal provider listed on the Croatian Tax Authority (Porezna uprava) website, to meet this requirement automatically.
Once configured, every invoice and credit note generated in Cloudbeds is sent to Fonoa for fiscalization. Fonoa generates the fiscalized PDF with all legally required fields and stores it directly in Cloudbeds. No separate document management is needed.
How it works
When you create an invoice in Cloudbeds:
- Fiscalization is triggered automatically. No additional action is required.
- Cloudbeds sends the invoice to Fonoa in real time.
- Fonoa determines the correct fiscalization type based on the invoice recipient.
- Fonoa returns a fiscalized PDF containing all legally required fields.
- The document is stored in Cloudbeds under Accounting
-> Invoices and Documents.
There is one authoritative document for each transaction. All invoices shown in Cloudbeds are the documents generated by Fonoa. There is no separate internal copy.
Fiscalization types
Fonoa automatically identifies the correct fiscalization type for each transaction based on the invoice recipient's details. You do not need to select a type manually.
| Fiscalization type | Applies to |
|---|---|
| Fiscalization 1.0 | B2C invoices for individual guests and B2B invoices for foreign non-Croatian companies |
| Fiscalization 2.0 | B2B invoices for Croatian companies, sent as an e-invoice directly to the Croatian Tax Authority (Porezna uprava) |
Fonoa determines the correct type based on the OIB or foreign VAT number of the invoice recipient. Incorrect recipient details may cause the wrong fiscalization type to be applied. See Croatia Fiscalization - Troubleshooting and FAQ for guidance.
What the fiscalized PDF includes
The PDF is generated entirely by Fonoa and includes all fields required under Croatian fiscal law:
| Field | Description |
|---|---|
| JIR | Jedinstveni identifikator računa — the unique invoice identifier assigned by the Tax Authority |
| ZKI | Zaštitni kod izdavatelja — the issuer protection code generated at the time of fiscalization |
| QR code | A machine-readable code that links to the fiscal record on the Tax Authority portal |
| Operator ID | The OIB and name of the operator who issued the invoice |
| Invoice number | A sequential invoice number in the format defined by Croatian regulations |
| Property branding | Your logo and accent color, as configured during the integration setup |
Credit notes
When an invoice is cancelled or a credit note is issued, Cloudbeds automatically sends the credit note to Fonoa for fiscalization. No manual action is required.
A fiscalized invoice cannot be automatically cancelled. A credit note is the correct mechanism for reversing a fiscalized document.
For cancelled reservations, including reservations from Booking.com: Always verify that the corresponding credit note was fiscalized. Go to Accounting-> Invoices and Documents and confirm its fiscalization status.
Deposits and prepayments
Fiscalization is triggered when an invoice is created, not when a payment is recorded. This means:
- Prepayments and deposits require a separate invoice to be created manually when the payment is received.
- Fiscalization does not occur automatically when a payment is recorded without an associated invoice.
Best practice: Create a deposit invoice immediately after receiving a prepayment. This ensures that the payment is fiscalized at the correct time and helps prevent year-end discrepancies.
Viewing invoices and fiscal records
All fiscalized invoices and credit notes are stored under Accounting->Invoices and Documents.
- Open an invoice to view the complete fiscalized PDF, including the JIR, ZKI, and QR code.
- Credit notes are listed and linked to their original invoices.
- All displayed documents are the versions generated by Fonoa. There is no separate internal copy.
Is there an extra charge for this integration?
Croatia fiscalization through Fonoa is included with your current Cloudbeds subscription at no additional cost.
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