Germany Fiskaly Troubleshooting

Mariia Korostashevych

Updated June 23, 2026 11:11

Troubleshooting

Issue	Likely Cause	Resolution
"Einrichtung unvollständig" persists after saving	Required fields missing or incorrect format	Verify Steuernummer is exactly 13 digits and all required fields are filled
TSS stays "In Bearbeitung" after Admin-PIN set	Admin-PUK entered incorrectly	Click "Neue Admin-PUK erhalten" to generate a new PUK, then repeat Step 5b
Error when posting a payment	Known issue under investigation	Document the error and report to Support; continue in Training Mode
Receipt not generated after payment	TSS not yet verified	Confirm TSS shows "Verifiziert" and app shows "Bereit"
Guest email lacks logo or branding	Email template not configured	Contact your Onboarding team for email template configuration
Authorization error during Marketplace connection	OAuth flow interrupted	Click "Allow Access" when prompted and retry
Invoice does not show receipt number	Feature not yet shipped	Planned in an upcoming release

Frequently Asked Questions

Do I need to register my cashier system with the German fiscal authority?

Registration requirements with the Finanzamt are being confirmed. Documentation will be provided separately once available from Fiskaly.

Can I use this integration alongside my POS system?

Yes. Each system (Cloudbeds PMS and your POS) must be separately registered with the fiscal authority. The Fiskaly DE integration covers PMS payments only.

What is the difference between a receipt and an invoice?

Fiscalization happens at the payment level. A receipt is generated each time a payment is posted. An invoice is a separate document summarizing charges. Receipt numbers will appear on invoices in a future release.

What if I lose my Admin-PUK?

Click "Neue Admin-PUK erhalten" in the TSS section to request a new one, then repeat the Admin-PIN setup (Step 5b).

Will B2B e-invoicing be supported?

B2B e-invoicing is mandatory under German law from 2027. A dedicated release is planned ahead of that deadline.

Who do I contact for help?

Need	Contact
Email template and rate plan configuration	Your Onboarding team
Technical errors during testing	Support
Questions about fiscal authority registration	Your Account Manager