Verify Your Cloudbeds Payments Account

If you process payments through Cloudbeds Payments in Europe, new regulatory requirements mean you need to submit additional verification information to keep your account active. This is a legal compliance requirement and affects a number of European merchants.
This article explains what is happening, what you need to do, and when.

What is happening?

European financial regulations now require payment processors to collect additional Know Your Customer (KYC) information from merchants. These rules are designed to prevent fraud and money laundering across the European payments ecosystem.
As Cloudbeds Payments is powered by Stripe, affected merchant accounts have been identified and must provide updated information by the deadlines below.

Am I affected?

This requirement applies to Cloudbeds Payments merchants in Europe who have processed transactions within the last 6 to 12 months.
If your account is affected, you will see a red banner notification at the top of your Cloudbeds PMS. You can also check your account status by: Account-> Settings-> Finance-> Payment Options.
If you do not see the banner and have not received a direct communication from us, your account is not currently affected.

What do I need to submit?

Follow this link to see all the details: required information.

How do I complete the verification?

Follow the instructions once you are redirected to a Stripe Hosted Onboarding Page (HOP).
If you need help completing the process, contact our risk team.

What are the deadlines?

July 16, 2026 - Is the deadline. We strongly recommend completing verification before this date.

What happens if I don't complete verification?

If verification is not completed by the final deadline of July 16, 2026, your ability to process payments through Cloudbeds Payments may be restricted until the requirements are met.
Completing the process takes only a few minutes and ensures there is no interruption to your guest payment experience.

Frequently Asked Questions

1. Why is this required now?
   European regulators have updated their requirements for payment processors, and Stripe - the provider that powers Cloudbeds Payments - is required to collect this information from merchants operating in Europe. This is a regulatory change, not a Cloudbeds policy decision.
2. Is my payment processing affected right now?
   No. Your payments continue to process normally. Action is only required to ensure continued processing after the deadlines above.
3. Is my data secure?
   Yes. Any information you submit is handled in accordance with Stripe's security standards and applicable data protection regulations. Cloudbeds does not store sensitive verification documents.
4. I have multiple properties - do I need to verify each one separately?
   Yes, you need to verify per-property. Each property has its own unique merchant account with Stripe.
5. I completed the verification - how will I know it was accepted?
   The red banner will disappear when requirements are fulfilled.

For further details on the regulatory requirements, see here.